Registered Nurse Navigator

Cardiac Study Center•Tacoma, WA

2d•$85,280 - $129,022•Onsite

About The Position

The Registered Nurse Navigator helps patients navigate the healthcare system throughout their cardiology care journey. Serving as a registered nurse, case manager, and patient liaison, the role coordinates care, addresses clinical and psychosocial needs, facilitates access to resources, and advocates for patients and their families. The Nurse Navigator also contributes to clinical quality, cost-effective care, and program performance by monitoring outcomes, identifying improvement opportunities, developing educational initiatives, and collaborating with providers and multidisciplinary teams. The position requires strong clinical judgment, independence, and a commitment to high-quality, patient-centered care.

Requirements

Current Washington State RN license.
Bachelor’s degree in Nursing; an Associate Degree in Nursing with equivalent additional experience may be considered.
3–5 years of recent clinical experience in cardiology or a related specialty.
Strong clinical judgment, communication, and care coordination skills.
Knowledge of clinical workflows, payer guidelines, and case management.

Nice To Haves

Master’s degree in Nursing.
Certification in the assigned specialty.

Responsibilities

Screen patients for navigation services and manage an assigned patient caseload.
Guide patients through the healthcare system by coordinating referrals, facilitating access to specialty care, and connecting them with clinical, financial, and community resources.
Assess patient and family physical, psychosocial, emotional, and financial needs that may affect the plan of care.
Coordinate referrals to services such as nutrition, social work, home health, hospice, complementary therapies, and community resources.
Build therapeutic relationships, promote patient satisfaction, and advocate for patients' and families' rights, dignity, and needs.
Track interventions and outcomes, collaborate with the healthcare team, and address barriers to continuity of care.
Monitor treatment plans and notify the appropriate provider when a plan is ineffective or needs reassessment.
Apply clinical knowledge and nursing judgment to support safe, appropriate, and effective patient care.
Work independently within the scope of RN licensure and under the direction of the physician of record.
Serve as a clinical resource for hospital- and clinic-based nursing teams.
Participate in multidisciplinary conferences and collaborate with physicians, nursing staff, management, and other care team members to coordinate care.
Participate in payer appeals using relevant review criteria and patient-specific clinical information.
Collect, trend, and analyze patient outcome data to identify best practices, evaluate program effectiveness, and support performance improvement.
Collaborate with program leadership to establish key performance indicators and improve clinical quality, patient outcomes, and care delivery.
Contribute to the development and review of navigation program standards, competencies, guidelines, policies, and training plans.
Identify opportunities to develop or enhance programs in response to community needs.
Promote cost-effective care through appropriate resource use, treatment-plan monitoring, and alignment with organizational priorities.
Assess educational needs of patients, families, and healthcare team members.
Develop and deliver education plans and materials to support patient understanding, informed decision-making, and effective care management.
Provide staff education, in-services, and learning opportunities that support clinical practice improvement.
Participate in community awareness and outreach activities to promote education and access to resources.
Establish effective working relationships with patients, families, providers, community agencies, and other healthcare professionals.
Demonstrate initiative, sound judgment, organization, and adaptability while managing competing priorities and resolving complex issues.
Support responsible resource allocation and organizational goals through sound clinical and fiscal stewardship.
Maintain reliable attendance, meet organizational competency expectations, follow CSC policies and procedures, and demonstrate the organization's core values.
Perform other duties as needed or assigned.