Registered Nurse Manager - Crisis Services
About The Position
Claratel Behavioral Health is a community-based behavioral health and developmental disabilities services organization serving DeKalb County, Georgia. The DeKalb Regional Crisis Center provides adult crisis intervention and stabilization across Psychiatric Emergency Services (PES), Temporary Observation, and the Crisis Stabilization Unit (CSU). PES provides intake, triage, and evaluation; Temporary Observation provides 12–24 hours of monitoring; and the CSU provides typical 5–7-day admissions for psychiatric stabilization and/or withdrawal management. The Nurse Manager provides clinical supervision and guidance to nursing services across PES and CSU, supporting safe, evidence-based, trauma-informed psychiatric care. The role oversees nursing operations and staffing, maintains clinical and regulatory standards, supports quality improvement and compliance activities, and coordinates staff development. This is a full-time, primarily on-site position supporting a 24/7 crisis stabilization facility. Occasional evening or weekend availability may be needed for audits, quality checks, or training.
Requirements
- Active, unrestricted Advanced Practice Registered Nurse (APRN) license in Georgia.
- At least five years of experience in behavioral health or psychiatric settings.
- At least three years of clinical nursing experience, including two years in a leadership or supervisory role.
- Previous supervisory or charge nurse experience in a behavioral health or acute care setting.
- Working knowledge of quality assurance, incident management, and healthcare safety protocols.
- Experience with electronic health records, incident tracking systems, and data reporting tools.
- Experience with venipuncture.
- Strong clinical assessment and critical thinking skills.
- Knowledge of psychopharmacology.
- Ability to guide, coach, and support nursing staff without serving in a direct management capacity.
- Proficiency in electronic health records and documentation standards.
- Commitment to trauma-informed, recovery-oriented care.
- Ability to physically intervene using approved crisis intervention techniques when necessary and consistent with Mindset training.
- Ability to bend, stoop, reach, and occasionally lift, move, or carry up to 25 pounds.
Responsibilities
- Provide administrative, operational, and professional oversight of nursing services in PES and CSU.
- Ensure nursing care complies with standards of practice, scope of practice, organizational policies, and regulatory requirements.
- Oversee nursing workflows, including shift coverage, medication administration, monitoring protocols, and documentation standards.
- Maintain safe staffing levels for a 24/7 facility, including nights, weekends, holidays, and periods of increased acuity; respond to staffing shortages and operational disruptions.
- Maintain continuity of nursing services during inclement weather, disasters, public emergencies, and other critical events, including activation of contingency staffing plans.
- Provide clinical oversight, feedback, coaching, and performance evaluation for PES and CSU nurses, and support staff development.
- Review nursing assessments, medication administration records, treatment plans, and electronic health record documentation.
- Support nursing staff in identifying and implementing appropriate interventions for individuals in psychiatric crises.
- Ensure clients receive timely assessments, interventions, medications, lab draws, and monitoring in accordance with physician orders and nursing protocols.
- Report unit census and manage bed boards, room assignments, admissions, and discharges.
- Participate in crisis management and behavioral emergency response as leader of the unit Behavioral Emergency Response Team (BERT).
- Adjust staff roles or task assignments as unit needs change during a shift.
- Coordinate safety initiatives, quality improvement projects, and compliance activities across behavioral health crisis services.
- Partner with Compliance on internal audits and maintain documentation for audits, regulatory inspections, and quality improvement initiatives.
- Coordinate nursing in-service training on documentation standards, emergency protocols, and seclusion/restraint reduction strategies.
- Onboard new PES and CSU nursing staff and share relevant trends and best practices in behavioral health nursing.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
