Registered Nurse Manager - Crisis Services

Claratel Behavioral Health•Decatur, GA

1d•Onsite

About The Position

The Nurse Manager provides clinical supervision and guidance to the nursing team to ensure safe, evidence-based, trauma-informed psychiatric care across the Psychiatric Emergency Services (PES) and Crisis Stabilization Unit (CSU) at the DeKalb Regional Crisis Center. The role oversees nursing services and operations, maintains clinical and regulatory standards, supports quality improvement, and helps ensure nursing interventions meet ethical and organizational requirements. The DeKalb Regional Crisis Center provides adult crisis intervention and stabilization through Psychiatric Emergency Services, temporary observation, and the Crisis Stabilization Unit. Services include rapid intake and evaluation, monitoring, psychiatric stabilization, withdrawal management, medication, crisis counseling, and discharge planning. This is a full-time, primarily on-site role. It requires maintaining safe nursing coverage at a 24/7 crisis stabilization facility, including nights, weekends, holidays, and periods of increased acuity. Occasional evening or weekend availability may be needed for audits, quality checks, or training. The position involves exposure to people experiencing acute psychiatric crises and may require physical intervention using approved crisis intervention techniques.

Requirements

Active, unrestricted license as an Advanced Practice Registered Nurse (APRN) in Georgia.
At least five years of experience in behavioral health or psychiatric settings.
At least three years of clinical nursing experience, including two years in a leadership or supervisory role.
Previous supervisory or charge nurse experience in a behavioral health or acute care setting.
Working knowledge of quality assurance, incident management, and safety protocols in a healthcare setting.
Experience with electronic health records, incident tracking systems, and data reporting tools.
Experience with venipuncture.
Strong clinical assessment and critical thinking skills.
Knowledge of psychopharmacology.
Ability to guide, coach, and support nursing staff without serving in a direct management capacity.
Proficiency in electronic health records and documentation standards.
Commitment to trauma-informed, recovery-oriented care.
Ability to physically intervene using approved crisis intervention techniques when necessary and consistent with Mindset training.
Ability to bend, stoop, reach, and occasionally lift, move, or carry up to 25 pounds.
Successful completion of pre-employment drug screening and criminal history background check.

Responsibilities

Provide administrative, operational, and professional oversight of nursing services in the PES and CSU.
Ensure adherence to nursing standards of practice, scope of practice, organizational policy, and regulatory requirements.
Ensure safe, effective, and compliant nursing care in a high-acuity psychiatric crisis environment.
Oversee nursing workflows, including shift coverage, medication administration, monitoring protocols, and documentation standards.
Ensure nursing services support timely admissions, safe observation, crisis intervention, and continuity of care.
Maintain safe staffing levels for a 24/7 crisis stabilization facility, including nights, weekends, holidays, and periods of increased acuity.
Maintain continuity of nursing services during inclement weather, disasters, public emergencies, and other critical events, including activation of contingency staffing plans.
Respond to staffing shortages, call-outs, and operational disruptions that affect safety or service delivery.
Provide clinical oversight of nursing operations across PES and CSU.
Provide feedback, coaching, and performance evaluations for PES and CSU nurses, and support staff development.
Review nursing assessments, medication administration records, treatment plans, and other documentation.
Support staff in identifying and implementing appropriate nursing interventions for people in psychiatric crises.
Ensure accurate electronic health record documentation and completion of shift tasks.
Ensure timely client assessments, interventions, medications, lab draws, and monitoring in accordance with physician orders and nursing protocols.
Report unit census and manage bed boards, room assignments, admissions, and discharges.
Participate in crisis management and behavioral emergency response as the unit's Behavioral Emergency Response Team leader.
Adjust roles or task assignments as needed to respond to unit needs during a shift.
Coordinate safety initiatives, quality improvement projects, and compliance activities across BHCC services.
Partner with the Compliance Department on internal audits and maintain documentation for audits, regulatory inspections, and quality improvement initiatives.
Coordinate nursing in-service training with the Compliance Department, including training on documentation standards, emergency protocols, and seclusion/restraint reduction strategies.
Onboard new PES and CSU nursing staff.
Stay informed about behavioral health nursing trends and best practices and share relevant updates with nursing staff.