Registered Nurse - International Clinical Program Coord - 8 Hour Days

Cedars-Sinai•Los Angeles, CA

5d•$55 - $88•Onsite

About The Position

The International Clinical Coordinator provides vital education and information on available clinical options, the informed decision-making process, and realistic goal setting in order to empower the patient/caregiver to actively participate in their plan of care. They establish and coordinate an encouraging care plan with goals and interventions based upon treatment and individual patient/caregiver needs, preferences, beliefs and values. The Coordinator participates in patient services performance improvement as well as business development initiatives. Works in concert with CSI staff, other CSMC departments (both medical and administrative), outside referral agencies/ companies and guarantors to optimize the patient experience and business health. The Coordinator: Works with a team to implement all steps needed for intake and coordination of international patients (from initial contact through completion of all medical services). The workflow includes triage, request for medical documentation and presentation to specialists based on diagnosis, establishing a plan of care, working with finance to create a self-pay estimate or with international insurance to verify benefits/ obtain authorization, visa support, scheduling, concierge services (providing information about local accommodations/ tourist activities), and participating in discharge planning/ transition of care back to the home country. Interacts with internal and external entities such as embassies, physicians/ CS departments, insurance, and referral agencies. Serves as a resource for questions, concerns, and complaints throughout the patient’s medical journey, ensuring all clinical and non-clinical needs are met. Establishes and revises the plan of care for appropriateness on an ongoing and timely basis as advised by the patient’s care team. Assists in the development of a comprehensive diagnostic/treatment plan related to the patient's needs, through interdisciplinary input and weekly meetings. Actively participates in patient services, quality, and business development initiatives. Works with a team to monitor Key Performance Indicators and achieve targets as well as support business development initiativ

Requirements

Registered Nurse
Experience in international patient coordination
Ability to work with a team
Proficiency in triage and medical documentation review
Experience with financial arrangements (self-pay estimates or insurance verification/authorization)
Knowledge of visa support processes
Experience with scheduling and concierge services
Familiarity with discharge planning and transition of care
Strong interpersonal skills for interaction with diverse entities (embassies, physicians, insurance, referral agencies)
Resourcefulness in addressing patient concerns
Ability to establish and revise care plans
Experience in developing diagnostic/treatment plans
Participation in quality improvement and business development initiatives
Ability to monitor Key Performance Indicators

Responsibilities

Provide education and information on clinical options, informed decision-making, and goal setting to empower patients/caregivers.
Establish and coordinate care plans with goals and interventions based on treatment and individual patient/caregiver needs.
Participate in patient services performance improvement and business development initiatives.
Work with CSI staff, other CSMC departments, outside referral agencies, and guarantors to optimize patient experience and business health.
Implement all steps for intake and coordination of international patients, from initial contact to completion of medical services.
Manage workflow including triage, requesting medical documentation, presentation to specialists, establishing a plan of care, financial arrangements (self-pay estimates or insurance verification/authorization), visa support, scheduling, and concierge services.
Participate in discharge planning and transition of care back to the home country.
Interact with internal and external entities such as embassies, physicians, departments, insurance, and referral agencies.
Serve as a resource for questions, concerns, and complaints throughout the patient's medical journey.
Ensure all clinical and non-clinical needs are met.
Establish and revise the plan of care for ongoing appropriateness.
Assist in the development of a comprehensive diagnostic/treatment plan through interdisciplinary input and meetings.
Monitor Key Performance Indicators and achieve targets.
Support business development initiatives.