Registered Nurse I Call Center
About The Position
This full-time Registered Nurse I position in the Enterprise Corporate Patient Access & Care department focuses on providing telephone triage services to a diverse patient population. The role involves assessing patient needs, collaborating on clinical solutions, and conducting comprehensive nursing assessments in a non-traditional environment. Responsibilities include participating in team conferences, identifying patient education needs, and communicating patient encounters to practices and clients. The position also requires notifying leadership of operational concerns.
Requirements
- Graduate from an accredited School of Nursing required.
- Current license to practice as a Registered Nurse in the state of applicable state required.
- Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in.
- BLS required per policy guidelines.
- Must speak English and adapt to fit the patient audience while conveying information.
- Intact sense of sight, hearing, smell, and touch.
- Good finger dexterity.
- Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions.
- Must be able to respond quickly to changes in patient or call center conditions.
Nice To Haves
- BSN preferred.
- Experience in telephone triage, pediatrics and ED triage is desired.
Responsibilities
- Performs telephone triage with diverse patient population.
- Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
- Provides comprehensive nursing assessment in an untraditional nursing environment.
- Actively participates in team conferences and helps assess patient education needs.
- Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
- Notifies designated leadership of operational concerns.
Benefits
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
