Call Center Specialist I

Canandaigua National Bank & Trust Co • Pittsford, NY

2h • Hybrid

About The Position

The Call Center Specialist at Canandaigua National Bank is responsible for providing superior banking assistance to current and prospective customers via the telephone and on Chat. This role involves recognizing and uncovering caller needs and providing a superior customer experience for all banking needs. Call Center Specialists are equipped with tools to offer convenient, enjoyable, and efficient service for all banking and financial requirements. The company emphasizes a team-oriented culture and the quality and commitment of its employees. This role has the possibility of working hybrid.

Requirements

• A high school diploma or equivalent with an emphasis in business curriculum; bank customer service representative training.
• A minimum of one (1) year of experience in a customer service focused role required.
• A minimum of one (1) year of banking experience is required.
• Excellent communication and interpersonal skills.
• Must be able to work within a fast-paced team environment and prioritize tasks in the face of conflicting priorities.
• Ability to work in a confidential and time sensitive environment is essential.
• Moderate ability to analyze and categorize data.

Responsibilities

• Contribute to the team success by answering incoming calls placed by CNB customers.
• Successfully complete training associated with product lines, internal operations and customer service functions.
• Become proficient in associated systems such as core banking, debit card administration, loan payment administration and bill pay services.
• Participate in the referral program and meet quarterly goals while making qualified referrals based on customer need.
• Accurately log and manage customer activity and communication in the appropriate systems.
• Gain knowledge of the laws, regulations, and practices that impact the banking industry such as the Bank Secrecy Act, anti-fraud and anti-money laundering polices.

Benefits

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees.
• Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Award winning wellness program that promotes a solid work/life balance.
• Banking perks and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees