About The Position
Healthcare Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. This role involves connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns. The representative will calmly attempt to resolve and de-escalate any issues, escalate interactions when necessary and appropriate, respond to requests for assistance and/or possible processing payments, track all call related information for auditing and reporting purposes, provide feedback on call issues, and upsell if required. The position is remote and requires an active RN license.
Requirements
- College degree (RN)
- Minimum of 6 months of healthcare/customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Must hold an Active License for the RN role
- Must be comfortable working in a call center environment as this is not patient facing.
- Demonstrate commitment to following established procedures and be customer service driven.
- Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
- Outstanding communication, listening, and analytical skills.
- Strong organizational and problem-solving skills.
- Ability to prioritize tasks and work well under pressure while remaining focused.
- Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
- Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
- Proactive approach to problem-solving with a focus on creating a positive customer experience.
- Minimum subscribed download rate equal or exceeds 30.0 Mbps
- Minimum subscribed upload rate equal or exceeds 15.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
- Proof of internet speed required
- Clean and quiet workspace
Responsibilities
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
