Registered Nurse (Centralized Phone Triage) - Remote Opportunity

External Brand•Austin, TX

7d•Remote

About The Position

Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization. Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. Calls pharmacy with prescription refills as prescribed by and under the direction of the physician. Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back. Documents symptoms/complaints, nursing assessment, advice and patient/caller response. Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines. Demonstrates best practices and quality care. Assesses the physical, social, and emotional needs of patients and families. Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance. Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. Participates in orienting, training, and guiding team members. Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment. Follows the core competencies set forth by the Company, which are available for review on CMSweb. Works holiday shift(s) as required by Company policy.

Requirements

High school diploma or equivalent.
Graduation from an accredited school of nursing.
One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage.
Current licensure as a Registered Nurse (RN) in the State of Texas.
Required to maintain a current registered nursing license during employment.
Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.

Nice To Haves

Telephone triage experience.
Previous experience in an ambulatory, hospital, or home health setting.
Bilingual in English and Spanish.

Responsibilities

Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
Calls pharmacy with prescription refills as prescribed by and under the direction of the physician.
Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
Demonstrates best practices and quality care.
Assesses the physical, social, and emotional needs of patients and families.
Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance.
Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
Participates in orienting, training, and guiding team members.
Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment.
Follows the core competencies set forth by the Company, which are available for review on CMSweb.
Works holiday shift(s) as required by Company policy.
Performs other duties as assigned.