Call Center Triage RN - Centralized Nurse Triage
About The Position
The Registered Nurse (RN) in the Munson Healthcare Nurse Triage Call Center provides front-line support to community callers or patients seeking healthcare-related information. The RN applies physiological, psychosocial and spiritual knowledge in the management of a variety of callers and recognizes a direct relationship between cost effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum. The RN triages the caller's condition/needs, giving appropriate protocol-driven guidance and directs callers to the most appropriate level of care and provides comfort to the worried well. The RN communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner.
Requirements
- Graduate of a recognized accredited school of nursing.
- Currently licensed as a Registered Nurse (RN) and in good standing with the State of Michigan.
- Excellent analytical, communication, facilitation, and computer software skills.
Nice To Haves
- BSN Preferred
- Certification in the specialty area of practice is encouraged.
- Care management experience
- Patient Triage experience
- Ambulatory/Clinic-based Patient Care experience
- Experience as participant in continuous quality improvement
Responsibilities
- Provides front-line support to community callers or patients seeking healthcare-related information.
- Applies physiological, psychosocial and spiritual knowledge in the management of a variety of callers.
- Recognizes a direct relationship between cost effective and efficient provision of care and services to influence positive outcomes across the healthcare continuum.
- Triage the caller's condition/needs, giving appropriate protocol-driven guidance.
- Directs callers to the most appropriate level of care.
- Provides comfort to the worried well.
- Communicates effectively and efficiently to other members of the care team to ensure caller needs are met in a timely manner.
Benefits
- Tuition reimbursement
- in-person and online development
- access to our career hub
- Full benefits
- paid holidays
- generous PTO
- employee discounts
- free individual retirement counseling
- Free wellness platform for you and your family
- personalized support for personal or family challenges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
