Registered Nurse Centralized Clinical Operations (CCO)

DAP Health•Cathedral City, CA

1d•$42 - $53•Hybrid

About The Position

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Requirements

Active, unrestricted RN license in the State of California
Minimum 3 years of clinical nursing experience, preferably in primary care, urgent care, or community health
Current BLS certification obtained through the American Heart Association, American Red Cross or American Safety and Health Institute
Prior triage experience or experience in a patient-facing call center
Familiarity with clinical documentation protocols and patient safety standards
Experience using EHRs (Epic preferred)
Excellent clinical judgment, communication skills, and attention to detail
Experience supporting triage workflows, care coordination, or centralized clinical operations
Strong understanding of clinical escalation processes, patient safety standards, and workflow prioritization
Ability to demonstrate advanced clinical judgment in assessing high-risk patient concerns, prioritizing escalations, and supporting safe clinical decision-making
Ability to understand centralized clinical operations, workflow prioritization, and system-wide impacts on patient safety, access, and continuity of care
Ability to maintain and promote compliant documentation practices aligned with organizational standards, patient safety expectations, and regulatory requirements
Can identify workflow risks, documentation gaps, and patient safety concerns while supporting continuous improvement initiatives
Ability to provide guidance and operational support to LVNs, Medical Assistants, clinicians, and cross-functional teams to ensure coordinated care delivery
Ability to communicate clearly, professionally, and compassionately with patients and care teams while supporting patient education and follow-up adherence
Ability to effectively manage competing priorities and evolving workflows within a high-volume operational environment

Nice To Haves

Experience in an FQHC or similar setting
Understanding of FTCA, HRSA guidelines, and risk documentation practices
Exposure to care gap closure initiatives, HEDIS measures, or value-based care strategies
Experience supporting workflow optimization or quality improvement initiatives
Experience with Epic in-basket management or centralized clinical workflow operations

Responsibilities

Serve as a primary clinical reviewer for centralized Epic in-basket pools across departments and service lines
Provide clinical oversight and triage support for incoming communications including test results, patient portal messages, prescription refill requests, and internal clinical tasks
Prioritize messages based on clinical urgency, risk level, and established protocols
Ensure timely routing, escalation, and resolution of all in-basket items to prevent delays in care
Apply standardized workflows for test result documentation and patient notification in alignment with regulatory requirements
Identify and escalate critical or abnormal findings immediately according to protocol
Collaborate with clinicians and care teams to ensure continuity and closure of clinical tasks
Serve as a clinical resource to support appropriate message routing and reduce unnecessary clinician burden
Monitor workflow trends, turnaround times, and escalation patterns to identify operational or patient safety concerns
Maintain a high standard of documentation in accordance with Health Resources and Services Administration requirements, Federal Tort Claims Act guidelines, and California Board of Nursing scope of practice
Ensure all test results are reviewed, documented, and communicated appropriately, including clear evidence of patient notification and clinical interpretation
Validate that documentation reflects completed communication, not solely future appointment scheduling
Monitor for gaps in test tracking workflows and escalate potential patient safety risks
Support audit readiness through consistent, complete, and compliant documentation practices
Partner with Risk Management and Quality teams to standardize workflows and improve documentation accuracy
Provide oversight of documentation quality and workflow compliance across centralized in-basket operations
Participate in workflow reviews, root cause analysis, and quality improvement initiatives related to patient safety and test tracking workflows
Provide telephone-based clinical triage using evidence-based protocols and clinical judgment
Assess patient symptoms and determine appropriate level of care, including self-care, urgent care, emergency services, or clinician follow-up
Deliver patient-centered education and clear next-step guidance
Ensure accurate and timely documentation of all triage interactions within the EHR
Provide supplemental triage support in alignment with centralized access and in-basket workflows
Identify opportunities to close care gaps during patient triage interactions (e.g., missed preventive screenings, chronic disease follow-up, or overdue labs)
Deliver patient-centered education and reminders that support care adherence and timely follow-up
Collaborate with Quality, and Nursing Leadership to ensure triage protocols are aligned with value-based care models and organizational performance goals
Build and maintain strong working relationships with site-based leadership, including Clinic Managers, Nurses and Medical Assistants
Actively participate in cross-functional team meetings, clinical huddles, workflow development sessions, and case reviews as required
Stay up to date on workflows and offerings across all clinical service lines to ensure appropriate triage decisions and patient navigation support
Serve as a clinical resource and workflow support lead for centralized clinical support staff
Provide intermittent operational or clinical support during critical staffing or workflow disruptions as directed
Maintain competency in core RN clinical skills to support safe patient care when deployed