Registered Dietician, Assistant Food Service Director

ABM US•Dedham, MA

21d•$70,000 - $75,000

About The Position

The Registered Dietician, Assistant Food Service Director manages and provides guidance for the Food and Nutrition Services Department, supporting high-quality patient food service and patient satisfaction. The role works closely with the Food and Nutrition Services Director, Director of Clinical Nutrition, Executive Chef, department associates, vendors, and other stakeholders. It directs hourly associates and supervisors in daily operations and can lead the department in the absence of the Food and Nutrition Services Director. Responsibilities include maintaining patient food service policies and procedures; monitoring customer service, sanitation, food safety, meal production, tray assembly, and equipment; managing staff schedules, training, hiring support, coaching, and performance reviews; coordinating food, supplies, and equipment purchasing within budget; completing reports and records; and participating in budgeting. The position also supports service-improvement initiatives, regulatory compliance, patient confidentiality, and positive relationships with internal and external customers.

Requirements

Bachelor's degree.
Registered Dietitian license/credential.
Three to five years of supervisor or management work experience in a food service or healthcare environment.
Remain current concerning sanitation guidelines.
Verbal and interpersonal skills to interact effectively with coworkers and vendors.
Ability to communicate effectively in written and verbal formats.
Ability to use telephone and email throughout the day.
Ability to accurately review and process data and attend to detail.

Nice To Haves

Completion of the ServSafe® Sanitation Certification Course.

Responsibilities

Manage and provide guidance for the Food and Nutrition Services Department.
Build positive working relationships and communicate with the Director of Clinical Nutrition, Food and Nutrition Services Director, staff, and other stakeholders to support high-quality patient food service.
Develop, facilitate, and monitor customer-service and patient-satisfaction improvement initiatives, implementing changes as needed.
Ensure Patient Food Service policies and procedures are implemented and maintained, including proper operation of IT systems such as DFM.
Complete required weekly and monthly ABM Healthcare Support Services reports in a timely, professional manner.
Develop and coach department associates through feedback and guidance to support their skills and working relationships.
Promote departmental TQM and customer-service initiatives; make patient rounds and provide service recovery when needed.
Report pertinent feedback to the Food and Nutrition Services Director in a timely manner.
Direct staff in proper use of supplies and equipment, report equipment needing repair, coordinate repairs, and take corrective action until equipment is operable.
Work with the buyer to order food, supplies, and equipment while staying within budget.
Monitor training-program compliance and completion, and conduct in-service training as required.
Follow Universal Precautions and infection-control procedures, and maintain the confidentiality of patient information in accordance with HIPAA.
Work with the Executive Chef on menus, costs, and product availability for patient services.
Develop cleaning schedules, complete sanitation inspections, and prepare reports for the Food and Nutrition Services Director.
Ensure food, cooler, and freezer temperature records are completed and filed according to policy.
Develop Patient Services staff schedules within the budgeted master schedule; monitor staffing and adjust schedules to maintain service.
Document employee report-offs and report occurrences to the Food and Nutrition Services Director.
Be able to perform kitchen and tray-assembly duties, especially automated DFM operations, and cover staff absences when necessary.
Assist with hiring and training new employees and interview candidates for Patient Services positions.
Visually inspect and taste food items before each meal service and ensure appropriate action is taken when items do not meet standards.
Conduct daily shift huddles and verify food temperatures, portioning, and tray placement.
Monitor tray assembly, food production, sanitation, and safety; identify problems and direct corrective action.
Ensure opened and leftover food is stored properly.
Lead the department in the absence of the Food and Nutrition Services Director.
Participate in budgeting for food, supplies, and capital equipment.
Ensure department and annual facility training programs are completed on time and conduct in-service training with the Patient Services team.
Assist with employee files, time and attendance records, and corrective-action processes; enforce applicable HR procedures.
Participate in annual performance evaluations for Patient Services staff and ensure reviews meet facility timelines and guidelines.
Take responsibility for self-development and support a learning environment; attend relevant educational seminars.
Follow attendance and vacation policies, report to work on time, and request time off in advance.
Participate in facility community-service events or volunteer in the community.
Complete other duties assigned by the Food and Nutrition Services Director and support ABM Healthcare Support Services' mission, vision, and values.
Maintain professional behavior and composure in difficult interpersonal situations, promote a customer-service mindset, respond positively to requests, and follow up with urgency.