Bilingual -Dual Role Registered Dental Assist

Christ Community Health Services•Memphis, TN

4d•Hybrid

About The Position

As the “voice” of the dental practice, this role shapes the patient’s first impression and reinforces the organization’s commitment to high-quality oral healthcare and service excellence. Responsibly manages incoming calls by triaging patient needs, answering questions related to dental services, directing inquiries to appropriate clinical or administrative staff, and ensuring timely and accurate message documentation and routing. In the capacity as a Registered Dental Assistant provides comprehensive chairside support to a licensed dentist and/or hygienist, facilitating efficient delivery of high-quality patient care. Maintains a high level of professionalism, confidentiality, and attention to detail in all patient interactions. Assists with language translation for patients as needed to ensure clear, accurate communication and enhance access to care.

Requirements

High school diploma plus Registered Dental Assistant Program along with Expanded Functions education
Bilingual with one to two years experience performing fundamental and expanded duties of a registered dental assistant as outlined by the Tennessee State Board of Dentistry
Experience completing dental radiographs and alginate impressions
Experience performing clerical duties associated with a dental office
Registered to practice as an expanded function Dental Assistant as stipulated by the Laws and Administrative Rules of the Tennessee State Board of Dentistry
CPR Certification is required

Responsibilities

Greet patients in a professional and courteous manner, addressing inquiries when appropriate and directing more complex questions to the appropriate clinical or administrative personnel.
Facilitate the accurate and timely completion of patient registration forms, ensuring all required documentation is obtained.
Collect, verify, and update patient demographic information within the practice management system to maintain accurate records.
Verify patient insurance coverage, including primary care provider (PCP) selection when applicable, ensuring eligibility and benefit accuracy.
Establish payment arrangements and collect applicable co-payments, deductibles, and balances in accordance with insurance coverage and sliding fee schedules.
Schedule outpatient dental consultations and procedures as directed by providers, ensuring compliance with payer guidelines and authorization requirements.
Complete and reconcile Daily Activity Reports at the close of each business day.
Accurately count and reconcile all payments collected, maintaining a balanced cash drawer in accordance with financial protocols.
Review patient account ledgers to ensure all suspended credits are appropriately applied.
Audit patient ledgers to confirm accurate assignment of CDT (Current Dental Terminology) codes and correct provider attribution.
Schedule patient appointments using the electronic scheduling system, taking into account provider availability, weekly templates, and PRN scheduling needs.
Document and relay detailed telephone messages for administrators, dentists, hygienists, and staff, including date, time, and staff identification; communicate messages to leadership as appropriate.
Coordinate appointment reminders and recall services to support continuity of care and patient compliance with recommended treatment plans.
Professionally manage incoming calls by triaging patient needs, routing calls efficiently, and utilizing paging systems when necessary to ensure timely communication.
Review and complete HL7 charge entries to ensure accurate data transmission and billing integrity.
Generate, track, and manage dental referrals as prescribed by the dentist, ensuring timely follow-up and documentation.
Prepare and monitor dental pre-authorizations to support treatment approval and reimbursement.
Review and address insurance denials, making necessary corrections and resubmissions to support revenue cycle efficiency.
Adhere to guidelines associated with approved treatment plans (OTP), ensuring alignment with payer and organizational standards.
Provides chairside assistance by retracting the patient’s cheek, tongue, and oral tissues, and effectively manages moisture control using suction and air/water syringes to maintain a clear operative field.
Obtains diagnostic dental radiographs, including exposing and processing X-rays of the teeth, jaws, and surrounding oral structures in accordance with safety standards.
Assists with clinical procedures by applying topical anesthetics and medications; placing rubber dams; removing excess cement from restorations; placing matrix bands; adjusting orthodontic ligatures; and removing sutures as directed by the dentist.
Performs basic dental assessments, including dietary and salivary evaluations, and adheres to strict infection control protocols in compliance with OSHA and CDC guidelines.
Provides patient education on proper oral hygiene techniques; accurately charts oral conditions and treatment provided in the patient record.
Maintains and disinfects dental equipment, including flushing and cleaning evacuation systems according to established protocols.
Completes required clinical and administrative documentation, ensuring accuracy and compliance with regulatory standards.
Coordinates patient scheduling, including recall appointments, to support continuity of care and optimal clinic flow.
Manages inventory of dental supplies and equipment; places orders, tracks usage, coordinates equipment maintenance and repairs, and evaluates products and pricing.
Tracks and monitors dental laboratory cases to ensure timely case completion and proper communication with dental laboratories.
Performs all duties within the scope of practice for a Registered Dental Assistant (RDA), in accordance with applicable state regulations at a minimum of once per month.
Provides language translation assistance for patients as needed to ensure clear, accurate, and culturally sensitive communication. Supports patient understanding of dental services, treatment plans, and administrative processes, thereby enhancing access to care and promoting a positive patient experience.
Provide coverage and support across multiple dental practice locations as needed.
Perform other duties as assigned to support the overall efficiency, compliance, and patient-centered operations of the dental practice.
Performs coronal polishing procedures and mechanically polishes restorative surfaces in accordance with established clinical guidelines.
Places and removes provisional (temporary) restorations as directed by the supervising dentist.
Monitors patient status and comfort levels during the administration of nitrous oxide sedation, ensuring patient safety and compliance with regulatory standards.
Applies pit and fissure sealants to prevent dental caries, following evidence-based clinical protocols.