Registered Client Service Associate

Morgan Stanley•Newport Beach, CA

23d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and assist clients with everyday needs. The role combines client support and administrative responsibilities, including account servicing, transaction support, digital-tool education, scheduling, and office coordination. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require sponsorship for employment visa status now or in the future. Morgan Stanley describes its values as putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back. The company notes that it offers comprehensive employee benefits and perks, but does not specify particular benefits in this posting.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Detail-oriented, with superior organizational skills and the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time-management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or the FA, PWA, or team.
Answer general non-investment questions about client accounts, including relaying stock positions and providing account balances.
Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or the FA, PWA, or team.
Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients and/or the FA, PWA, or team.
Provide existing clients with details about account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
Support the FAs’, PWAs’, or teams’ marketing strategy, such as maintaining a website.
Assist FAs, PWAs, or teams in delivering their business plan and client service model.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
Answer inbound calls or make outbound calls with service-request updates, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invites with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA or PWA.