Registered Client Service Associate

Morgan Stanley • Santa Rosa, CA

21d • $72,200 - $85,000

About The Position

Registered Client Service Associates provide exceptional service to clients and daily support to Financial Advisors, Private Wealth Advisors, and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client account support and administrative duties, including assisting with client relationships, processing service requests, maintaining account documentation, supporting digital tools, and coordinating office and advisor activities.

The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, superior organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support Financial Advisors, Private Wealth Advisors, and teams in cultivating and enhancing new and existing client relationships.
• Execute client-requested money movement transactions.
• Answer general non-investment account questions, relay stock positions, and provide account balances, including funds due and margin debits.
• Enter client profile information or pre-fill account documentation in a clerical capacity at the direction of clients or advisors.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients or advisors.
• Provide existing clients with account details such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of Financial Advisors, Private Wealth Advisors, or teams.
• Support advisor and team marketing strategies, such as website maintenance.
• Assist advisors and teams in delivering their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls with service-request updates, including coordinating follow-up calls with advisors as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Provide general in-office support, including copying, filing, and scanning documents.
• Prepare and submit expense reports for processing at the direction of Financial Advisors or Private Wealth Advisors.

Benefits

• Morgan Stanley offers employee benefits and perks described as among the most attractive and comprehensive in the industry.
• Benefits and perks are offered to support employees and their families throughout their work-life journey.
• Depending on the position, total compensation may include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and other sponsored benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED