Registered Client Service Associate
About The Position
Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs, while maintaining a client-first mindset. The role combines client support and administrative responsibilities. It includes assisting with client relationships and account servicing, handling money movement and account-related inquiries, supporting account onboarding and documentation, helping clients use digital tools, and contributing to advisor business plans and marketing strategies. Administrative work includes handling calls, coordinating calendars and meetings, maintaining travel itineraries, processing expenses, and providing general office support. Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship. Morgan Stanley describes an inclusive, collaborative workplace and offers employee benefits and opportunities for internal mobility. Expected base pay is $75,000–$110,000 per year at the commencement of employment; actual base pay is determined individually. Total compensation may also include commission earnings, incentive compensation, discretionary bonuses, other short- and long-term incentives, and sponsored benefit programs.
Requirements
- High school diploma or equivalency.
- Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
- Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
- Strong attention to detail, superior organizational skills, and the ability to prioritize.
- Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
- Exceptional writing, interpersonal, and client service skills.
- Strong time management skills.
- Ability to collaborate with others as a team player.
- Ability to work in a fast-paced, evolving environment.
- Adaptability and ability to multitask.
- Goal-oriented, self-motivated, and results-driven.
- Legally authorized to work in the United States without requiring current or future employment visa sponsorship.
Nice To Haves
- College degree preferred.
- Two or more years of industry experience preferred.
Responsibilities
- Support FAs, PWAs, or teams in cultivating and enhancing new and existing client relationships.
- Execute money movement transactions at the request of clients or the FA/PWA/team.
- Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances.
- Enter profile information and pre-fill client account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
- Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
- Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
- Provide existing clients with details about their account information, including investment objectives and risk tolerance.
- Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
- Support the marketing strategy of FAs, PWAs, or teams, such as maintaining websites.
- Assist FAs, PWAs, or teams in delivering their business plan and client service model.
- Remain current on policies, procedures, and new platforms.
- Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
- Answer inbound calls and make outbound calls with service-request updates, including scheduling follow-up calls as needed.
- Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
- Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
- Assist with general in-office support, including copying, filing, and scanning documentation.
- Prepare and submit expense reports for processing at the direction of the FA/PWA.
Benefits
- Employee benefits and perks described as comprehensive and attractive.
- Sponsored benefit programs may be part of total compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
