Registered Client Service Associate

Morgan Stanley • Mountain View, CA

25d • $35,152 - $90,000

About The Position

Registered Client Service Associates provide exceptional service to clients and daily support to Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client service and clerical support with administrative and office responsibilities.

Client support includes assisting with client relationships and service models, handling money movement transactions at client or advisor direction, answering general non-investment account questions, entering profile information and preparing account documentation, onboarding and maintaining accounts, and helping clients use digital tools. Associates may provide details about existing account information and accept or enter orders in a clerical capacity at the direction of the FA/PWA/team. They also support marketing strategies, business plans, firm initiatives, and current policies, procedures, and platforms.

Administrative work includes handling inbound and outbound calls, managing calendars and meeting logistics, maintaining travel itineraries, preparing expense reports, and providing general in-office support such as copying, filing, and scanning. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Morgan Stanley describes a collaborative and supportive work environment, opportunities to move within the business, and comprehensive employee benefits and perks. Compensation may include base pay, commission earnings, incentive compensation, discretionary bonuses, other incentive packages, and sponsored benefit programs.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented, with strong organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the FA/PWA/team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances.
• Enter client profile information and pre-fill account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client or FA/PWA/team.
• Provide existing clients with details about account information, including investment objectives and risk tolerance.
• Accept unsolicited orders or enter unsolicited or solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support the FA/PWA/team marketing strategy, including website maintenance.
• Assist FAs, PWAs, and teams in executing their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls and make outbound calls with service-request updates, including scheduling follow-up calls as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Provide general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Comprehensive employee benefits and perks.
• Commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages may be included depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED