Registered Client Service Associate
Morgan Stanley•Santa Barbara, CA
•$34,320 - $90,000
About The Position
Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client account support and administrative work, including assisting with account servicing, documentation, digital tools, orders, communications, scheduling, and office functions. The position reports to the Business Service Officer.
Requirements
- High school diploma or equivalency.
- Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
- Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
- Detail-oriented with superior organizational skills and the ability to prioritize.
- Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
- Exceptional writing, interpersonal, and client service skills.
- Strong time management skills.
- Ability to collaborate with others as a team player.
- Ability to work in a fast-paced, evolving environment.
- Adaptability and ability to multitask.
- Goal-oriented, self-motivated, and results-driven.
Nice To Haves
- College degree preferred.
- Two or more years of industry experience preferred.
Responsibilities
- Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
- Execute money movement transactions at the request of clients and/or the FA, PWA, or team.
- Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances such as funds due and margin debit.
- Enter profile information and pre-fill account documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
- Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
- Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
- Provide existing clients with details about their account information, including investment objectives and risk tolerance.
- Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
- Support FAs’, PWAs’, and teams’ marketing strategies, such as website maintenance.
- Assist FAs, PWAs, and teams in delivering their business plans and client service models.
- Remain current on policies, procedures, and new platforms.
- Participate in firm initiatives such as training or education programs, special projects, and other duties directed by local management.
- Answer inbound phone calls and make outbound calls to provide service-request updates, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
- Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
- Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
- Assist with general in-office support functions such as copying, filing, and scanning documentation.
- Prepare and submit expense reports for processing at the direction of the FA or PWA.
Benefits
- Morgan Stanley-sponsored benefit programs and employee perks are described as comprehensive and attractive; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
