Registered Client Service Associate

Morgan Stanley • Los Angeles, CA

9d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisor (FA) teams on a daily basis. Through regular client interactions, they build trusted relationships and address clients’ everyday needs with a client-first mindset. The role combines client account support and administrative assistance for FA teams.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, superior organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FA teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the FA team.
• Answer general non-investment-related account questions, including relaying stock positions and providing account balances, such as funds due and margin debit.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or the FA team.
• Educate or enroll clients in digital tools, including MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients and/or the FA team.
• Provide existing clients with details about account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA team.
• Support FA teams’ marketing strategies, such as website maintenance.
• Assist FA teams in delivering against their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls or make outbound calls with updates on service requests, including scheduling follow-up calls with FA teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA.

Benefits

• Morgan Stanley-sponsored employee benefit programs and perks; specific benefits are not detailed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED