Registered Client Service Associate

Morgan Stanley•Sarasota, FL

24d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and teams on a daily basis. Through regular client interactions, they build trusted relationships and help clients with everyday needs. The role requires a client-first mindset, strong interpersonal skills, and the ability to support client service and business operations. The position includes providing client and administrative support, maintaining client accounts and documentation in a clerical capacity at the direction of clients or FAs/PWAs/teams, supporting digital tools and marketing efforts, and helping deliver business plans and client service models. Associates also handle phone calls, scheduling and calendar coordination, travel and expense processes, and general office support. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

High school diploma or equivalency.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, superior organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support FAs, PWAs, or teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients or the FA/PWA/team.
Answer general non-investment questions about client accounts, including relaying stock positions and providing account balances.
Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients or the FA/PWA/team.
Provide existing clients with details about their account information, including investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
Support the marketing strategy of FAs, PWAs, or teams, including website maintenance.
Assist FAs, PWAs, or teams in delivering their business plan and client service model.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls or make outbound calls with service-request updates, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage reimbursement processes.
Provide general in-office support such as copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA/PWA.