Registered Client Service Associate

Morgan Stanley • Beverly Hills, CA

6d • $34,320 - $90,000

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisor (FA) teams on a daily basis. Through regular interactions with clients, they build trusted relationships and help address clients’ everyday needs with a client-first mindset. The role combines client account support, transaction and documentation assistance, digital-tool guidance, and administrative support for FA teams.

The associate supports client relationships and the FA team’s business plan and service model, helps onboard and maintain accounts, and assists with routine account inquiries and order entry in a clerical capacity as directed. The role also includes phone, calendar, travel, expense, and general office support. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, superior organizational skills, and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States and not require employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FA teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the FA team.
• Answer general non-investment-related account questions, including relaying stock positions and providing account balances such as funds due and margin debit.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of clients and/or the FA team.
• Educate or enroll clients in digital tools, including MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of clients and/or the FA team.
• Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA team.
• Support FA teams’ marketing strategies, such as website maintenance.
• Assist FA teams in delivering against their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound calls or make outbound calls with service-request updates, including scheduling follow-up calls with FA teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA.

Benefits

• The company describes its employee benefits and perks as attractive and comprehensive and says it supports employees and their families throughout their work-life journey; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED