Registered Client Service Associate

Morgan Stanley • Atlanta, GA

8d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs, leading with a client-first mindset. The role includes client service and account support, administrative duties, and assistance with advisor business plans and service models. The position reports to the Business Service Officer.

Requirements

• High school diploma or equivalency.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Strong attention to detail, organizational skills, and ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree.
• Two or more years of industry experience.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the FA, PWA, or team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
• Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
• Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
• Support advisor and team marketing strategies, such as website maintenance.
• Assist FAs, PWAs, and teams in delivering their business plans and client service models.
• Remain current on firm policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound phone calls or make outbound calls with service-request updates, including arranging follow-up calls with advisors or teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage reimbursements.
• Assist with general in-office support, including copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA or PWA.

Benefits

• Comprehensive employee benefits and perks.
• Support for employees and their families throughout their work-life journey.
• Opportunities to move within the business.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED