Registered Client Service Associate

Morgan Stanley•Honolulu, HI

17d

About The Position

Registered Client Service Associates provide exceptional service to clients and daily support to Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and assist with clients’ everyday needs using a client-first approach. The role provides client and administrative support, including processing client-directed transactions and documentation, answering account-related questions, onboarding and maintaining accounts, supporting digital tools, coordinating schedules and events, and assisting with office operations. Associates also help advisor teams deliver their business plans and client service models, remain current on firm policies and platforms, and participate in firm initiatives and projects. The position reports to the Business Service Officer. Morgan Stanley describes its environment as collaborative and supportive, with opportunities to move within the business. Expected base pay is $35,152 to $90,000 per year at commencement; actual base pay is determined individually and may be part of a broader compensation package that can include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentives. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future.

Requirements

High school diploma or equivalency.
Active Series 7 (GS) license, and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) licenses.
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Detail-oriented, with strong organizational skills and the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support an FA, PWA, or team in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or the FA, PWA, or team.
Answer general non-investment-related account questions, including relaying stock positions and providing account balances.
Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client and/or the FA, PWA, or team.
Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or the FA, PWA, or team.
Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
Support the FA, PWA, or team’s marketing strategy, such as website maintenance.
Assist advisor teams in delivering against their business plans and client service models.
Remain current on firm policies, procedures, and new platforms.
Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls or make outbound calls with updates on service requests, including scheduling follow-up calls with advisor teams as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support functions such as copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA or PWA.