Registered Client Service Associate

Morgan Stanley•Brea, CA

10d

About The Position

Registered Client Service Associates provide exceptional service to clients and daily support to Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and assist with clients’ everyday needs using a client-first approach. The role provides client-service and administrative support, including processing or clerically entering transactions and account information at the direction of clients and FAs/PWAs/teams, helping clients use digital tools, maintaining accounts, coordinating communications and meetings, and supporting office operations. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require employment visa sponsorship now or in the future. The expected annual base pay is $34,320 to $90,000 at commencement. Actual base pay is determined individually and is only part of total compensation, which may also include commissions, incentive compensation, discretionary bonuses, other short- and long-term incentive packages, and company-sponsored benefits.

Requirements

High school diploma or equivalent.
Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Strong attention to detail, organizational skills, and ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time-management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment; adapt and multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or FAs, PWAs, or teams.
Answer general non-investment-related account questions, including relaying stock positions and providing account balances, funds due, and margin debit information.
Enter profile information or pre-fill client account documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity as directed.
Provide existing clients with details about account information, including investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
Support the marketing strategy of FAs, PWAs, and teams, such as website maintenance.
Assist FAs, PWAs, and teams in delivering their business plan and client service model.
Stay current on policies, procedures, and new platforms; participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
Answer inbound calls and make outbound calls to provide service-request updates, including scheduling follow-up calls as needed.
Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Provide general in-office support, including copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA or PWA.