Registered Client Service Associate

Morgan Stanley • Honolulu, HI

19d • $35,152 - $90,000

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs. The role combines client service and clerical support with administrative and office duties. It also includes supporting advisor business plans and service models, staying current on firm policies and platforms, and participating in firm initiatives and projects.

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented, with strong organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients and/or the FA, PWA, or team.
• Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances.
• Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
• Provide existing clients with details about their account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
• Support the FAs’, PWAs’, or teams’ marketing strategy, such as maintaining a website.
• Assist FAs, PWAs, and teams in delivering against their business plans and client service models.
• Remain current on firm policies, procedures, and new platforms.
• Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
• Answer inbound phone calls and make outbound calls with service-request updates, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support functions such as copying, filing, and scanning documentation.
• Prepare and submit expense reports for processing at the direction of the FA or PWA.

Benefits

• Morgan Stanley states that it offers comprehensive employee benefits and perks and supports employees and their families throughout their work-life journey.
• Depending on the position, total compensation may include commission earnings, incentive compensation, discretionary bonuses, and other short- and long-term incentive packages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED