Registered Client Service associate

Morgan Stanley • Purchase, NY

10d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams on a daily basis. Through regular client interactions, they build trusted relationships and help clients with their everyday needs while maintaining a client-first mindset.

The role provides client and administrative support, including account servicing, transaction processing, account onboarding and maintenance, digital-tool assistance, and coordination of communications and meetings. Associates also support advisor marketing and business plans, maintain current knowledge of policies and platforms, and participate in firm initiatives and projects.

Requirements

• High school diploma or equivalent.
• Active Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail-oriented with strong organizational skills and the ability to prioritize.
• Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
• Exceptional writing, interpersonal, and client service skills.
• Strong time-management skills.
• Ability to collaborate with others as a team player.
• Ability to work in a fast-paced, evolving environment.
• Adaptability and ability to multitask.
• Goal-oriented, self-motivated, and results-driven.
• Legally authorized to work in the United States without requiring employment visa sponsorship now or in the future.

Nice To Haves

• College degree preferred.
• Two or more years of industry experience preferred.

Responsibilities

• Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
• Execute money movement transactions at the request of clients or the FA/PWA/team.
• Answer general non-investment questions about client accounts, including relaying stock positions and account balances.
• Enter profile information or pre-fill account documents in a clerical capacity at the direction of the client or FA/PWA/team.
• Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity.
• Provide existing clients with details about account information, such as investment objectives and risk tolerance.
• Accept or enter unsolicited orders and enter solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Support advisor and team marketing strategies, such as website maintenance.
• Assist FAs, PWAs, and teams in delivering their business plans and client service models.
• Remain current on policies, procedures, and new platforms.
• Participate in firm initiatives, training or education programs, special projects, and other duties assigned by local management.
• Answer inbound calls and make outbound calls to provide updates on service requests, including scheduling follow-up calls.
• Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
• Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
• Assist with general in-office support such as copying, filing, and scanning documents.
• Prepare and submit expense reports for processing at the direction of the FA/PWA.

Benefits

• Comprehensive employee benefits and perks.
• Benefits and support for employees and their families throughout their work-life journey.
• Opportunities to move within the business.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED