Registered Client Service Associate

Morgan Stanley•Oakland, CA

19d

About The Position

Registered Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and help clients with everyday needs, working with a client-first mindset. The role combines client service and clerical account support with administrative and office support. The position reports to the Business Service Officer. Applicants must be legally authorized to work in the United States and must not require now or in the future sponsorship for employment visa status.

Requirements

High school diploma or equivalency.
Active Series 7 (GS) license and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA) licenses.
Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
Detail-oriented, with superior organizational skills and the ability to prioritize.
Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Exceptional writing, interpersonal, and client service skills.
Strong time-management skills.
Ability to collaborate with others as a team player.
Ability to work in a fast-paced, evolving environment.
Adaptability and ability to multitask.
Goal-oriented, self-motivated, and results-driven.
Legally authorized to work in the United States without requiring current or future employment visa sponsorship.

Nice To Haves

College degree preferred.
Two or more years of industry experience preferred.

Responsibilities

Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
Execute money movement transactions at the request of clients and/or the FA, PWA, or team.
Answer general non-investment-related questions about client accounts, including relaying stock positions and providing account balances, funds due, and margin debit information.
Enter profile information or pre-fill account documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
Educate or enroll clients in digital tools such as MSOnline, eSign, and eAuthorization.
Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA, PWA, or team.
Provide existing clients with account information such as investment objectives and risk tolerance.
Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA, PWA, or team.
Support the marketing strategy of FAs, PWAs, and teams, such as maintaining websites.
Assist FAs, PWAs, and teams in delivering their business plan and client service model.
Remain current on policies, procedures, and new platforms.
Participate in firm initiatives, including training or education programs, special projects, and other duties directed by local management.
Answer inbound calls or make outbound calls to provide updates on service requests, including scheduling follow-up calls with FAs, PWAs, or teams as needed.
Manage calendars and coordinate meetings or events, including logistics and material preparation such as maintaining agendas and sending calendar invitations with Zoom credentials.
Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
Assist with general in-office support such as copying, filing, and scanning documentation.
Prepare and submit expense reports for processing at the direction of the FA or PWA.