Registered Client Service Associate

LPL Financial•Viera, FL

25d•$26 - $43•Onsite

About The Position

The Registered Client Service Associate (CSA) provides administrative and operational support to a financial advisor or team of advisors, completing daily, monthly, and annual tasks to help maintain the practice and deliver positive results for clients. The role is based in the Allen & Company office in Lakeland, Florida. The ideal candidate has strong attention to detail, excellent verbal and written customer-service skills, and the ability to adapt to a changing work environment. The CSA must also be able to independently and confidently conduct established client meetings when needed.

Requirements

Series 7 license.
Prior customer-service experience and a financial-services background.
Strong customer focus and excellent verbal and written communication skills, including the ability to explain complex information clearly and simply.
Ability to independently and efficiently manage multiple projects concurrently in a fast-paced environment.
Organization, attention to detail, and problem-solving abilities.
Outstanding interpersonal skills and ability to build and foster relationships with clients, coworkers, and internal and external partners.
Strong analytical skills and ability to research information.
Drive, initiative, and motivation.
Proficiency in Microsoft Word, Excel, PowerPoint, and CRM applications.
Ability to use internal resources, training, and self-service options such as iKnow, Resource Center, and LPLU.

Nice To Haves

Series 66.
Five or more years of experience as a Client Service Associate or in a similar role.
Bachelor’s degree, preferably in Business, Accounting, or Finance.
Experience working with Financial Advisors, Branch teams, and Home Office support teams.
Additional financial-services certifications or designations.

Responsibilities

Answer inbound client calls, schedule appointments, and prepare materials for client meetings.
Keep client management systems up to date with client information.
Assist with documentation requirements for new business.
Manage operational account activities, including new accounts, cash management, transfers, and account maintenance such as periodic distributions and debits.
Proactively contact clients and advisors about time-sensitive activities, such as required minimum distributions (RMDs).
Take ownership of inquiries and requests, coordinating with internal departments to ensure timely service delivery that meets client expectations.
Educate clients about account services, capabilities, and technology, including eSignature, paperless statements, and Account View.
Partner with the Financial Advisor to strategize on opportunities to meet client needs.
Independently hold routine meetings with established clients when needed.
Assist with executing client trades as needed to support the Financial Advisor.