Registered Client Service Associate
About The Position
Client Service Associates provide exceptional service to clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and their teams. Through regular client interactions, they build trusted relationships and assist with clients’ everyday needs, applying a client-first mindset and strong interpersonal skills. The role combines client account support with administrative duties. It supports client relationships and transactions, responds to general non-investment account questions, assists with account documentation and digital tools, and helps advisor teams deliver their business plans and service models. It also involves phone, calendar, travel, expense, and general office support.
Requirements
- High school diploma or equivalent.
- Willingness to obtain Series 7 (GS) and Series 66 (AG/RA), or Series 63 (AG) and Series 65 (RA).
- Detail-oriented with superior organizational skills and the ability to prioritize.
- Advanced Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
- Exceptional writing, interpersonal, and client service skills.
- Strong time management skills.
- Ability to collaborate with others as a team player.
- Ability to work in a fast-paced, evolving environment.
- Adaptability and ability to multitask.
- Goal-oriented, self-motivated, and results-driven.
Nice To Haves
- College degree preferred.
- Industry experience is a plus.
Responsibilities
- Support FAs, PWAs, and teams in cultivating and enhancing new and existing client relationships.
- Execute money movement transactions at the request of clients and/or FAs or PWAs.
- Answer general non-investment-related questions about client accounts, including relaying stock positions and account balances.
- Enter profile information or pre-fill client account documentation in a clerical capacity at the direction of the client and/or FA or PWA.
- Educate clients about or enroll them in digital tools such as MSOnline, eSign, and eAuthorization.
- Support advisor teams’ marketing strategies, such as website maintenance.
- Assist FAs, PWAs, and teams in delivering their business plans and client service models.
- Remain current on policies, procedures, and new platforms.
- Participate in firm initiatives, training or education programs, special projects, and other duties directed by local management.
- Answer inbound phone calls and make outbound calls, including scheduling follow-up calls with advisor teams as needed.
- Manage calendars and coordinate meetings or events, including preparing materials, maintaining agendas, and sending calendar invitations with Zoom credentials.
- Maintain travel itineraries, prepare expense reports, and manage the reimbursement process.
- Provide general in-office support, such as copying, filing, and scanning documentation.
- Prepare and submit expense reports for processing at the direction of the FA or PWA.
Benefits
- Comprehensive employee benefits and perks.
- Opportunity to move about the business.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
