Registered/Certified Medical Assistant

St. Elizabeth Healthcare•Crestview Hills, KY

21h

About The Position

The Registered/Certified Medical Assistant provides clinical support to physicians and mid-level providers, gives patients instructions as directed, and helps ensure compliance with OSHA, CLIA, and HIPAA requirements. The role also supports office operations and patient flow, helping create a positive experience for patients, families, visitors, and coworkers. It requires respectful, compassionate service to people from all cultural backgrounds. The position combines clinical and administrative duties. Clinical work includes preparing patients for examinations, obtaining vital signs and other information, assisting providers with examinations and procedures, documenting findings and responses, and communicating available test and referral information. Administrative work includes registration, scheduling, pre-certification, billing and collections, handling communications, coordinating patient information and services, and maintaining medical records. The Medical Assistant also maintains supplies and exam-room cleanliness, follows equipment-reporting and downtime procedures, and performs other duties as assigned.

Requirements

High school diploma or GED.
Secretarial-related courses.
Graduation from an accredited medical assisting school.
Successful completion of a registration or certification examination.
Knowledge of medical terminology.
Computer fluency/literacy.
Verbal and written communication skills.
Ability to maintain patient confidentiality.
Organization and prioritization skills.
Three years of related experience in a medical office setting, including customer service/reception or registration, scheduling, filing, telephone etiquette, patient billing, and computer service.

Nice To Haves

Associate degree or certificate.
Experience with computers and electronic medical records.
Experience with Microsoft Word, Excel, and Outlook.
Experience with electronic medical records software such as EPIC.

Responsibilities

Prepare patients for examinations and obtain vital signs, weight, general history, and current medication lists when required.
Provide patient care and clinical support during examinations, including acupuncture needle removal, application of a stimulator, needle counts, venipuncture, injections, and EKGs.
Document clinical findings and patient responses, including history, medications, vital signs, weight, and test results.
Collect and provide providers with completed laboratory/test intake forms and available referral, diagnostic imaging, or cardiopulmonary test information.
Give patients instructions under the direction of providers.
Register patients, support check-in and check-out, assist with forms, and obtain necessary insurance information and signatures.
Obtain pre-certifications, authorizations, and consents; monitor and follow up on additional pre-authorizations for ongoing services.
Schedule procedures, tests, therapy, referrals, appointments, and services; communicate schedule updates and cancel or reschedule when needed.
Support insurance verification, medical-necessity verification, denial follow-up, treatment authorizations, patient collections, charge entry, record statistics, and service/procedure coding for charge reconciliation, as applicable.
Answer phones and other communications, assist patients with questions and problems, accept and relay messages, screen and transfer calls, and coordinate multiple phone lines or InBasket communications.
Resolve routine patient problems and complaints, handle conflict constructively, and initiate follow-up with appropriate staff.
Coordinate patient information and services, support patient flow, provide front-desk coverage, run errands, transport patients, and coordinate translation arrangements when needed.
Retrieve, store, file, and scan medical records in the correct EMR location; follow computer downtime procedures for clinical documentation.
Maintain adequate supplies in exam rooms and workstations; clean and disinfect exam rooms; report malfunctioning equipment to the department supervisor.
Comply with patient privacy and confidentiality requirements and applicable federal, state, and local laws and regulations.
Perform other duties as assigned.