Registered Beneficiary Services Representative

Citi • O'fallon, MO

9d • $64,620 - $90,180

About The Position

The Beneficiary Services Representative is a client service and sales support role responsible for serving Citi Investment and/or Banking clients, primarily through inbound and outbound phone calls. The role follows Know-Your-Customer (KYC) and Anti-Money Laundering (AML) procedures and takes ownership of the beneficiary process to deliver a seamless client experience.

Requirements

• 2–5 years of experience in client service and/or sales within financial services (banking, insurance, or investments) is preferred.
• Prior related work experience providing a comprehensive understanding of the work area's activities, policies, procedures, and concepts.
• Understanding of multiple products across business lines, with strong networking and relationship-building skills.
• Excellent verbal and written communication skills and the ability to communicate professionally.
• Positive, can-do attitude.
• Strong people skills and ability to work in a team environment.
• Ability to work independently within established procedures and make decisions without manager approval.
• Ability to perform multiple functions accurately.
• Strong desire to provide an excellent client experience consistently.
• Openness to frequent feedback and continuous feedback.
• Ability to support a diverse array of products and services.
• US FINRA Series 7 and Series 63 registrations required.
• Bachelor's/university degree or equivalent experience.

Nice To Haves

• Knowledge of Microsoft Office, including Excel, Outlook, and Word.
• FINRA Series 66 or Series 65.

Responsibilities

• Service and support Citi Investment and/or Banking clients.
• Explain business value propositions and match clients with appropriate products and services.
• Respond promptly to client service requests received by telephone or email.
• Own client issues through resolution using a closed-loop process.
• Handle banking and/or investment operations inquiries and requests, including unsolicited securities trades.
• Handle customer claims and complaints in accordance with FINRA and firm policy.
• Adhere to KYC/AML and other compliance requirements.
• Build client rapport and use Salesforce to communicate issues, tasks, and opportunities.
• Build relationships with back-office staff and seek support from those teams.
• Provide senior management with timely feedback about client pain points and barriers to service, and suggest process improvements.
• Respond to requests for investment products and refer clients to Financial Advisors when requested.
• Identify prospective clients interested in becoming new clients.
• Execute client contact campaigns defined by Sales Management or Segments.
• Proactively contact clients to identify needs and deepen relationships.
• Complete all required function-related training on time.
• Assess risk in business decisions, protect the firm's reputation and assets, comply with laws, regulations, and policy, exercise sound ethical judgment, and transparently escalate, manage, and report control issues.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Eligible employees may receive discretionary and formulaic incentive and retention awards

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level