Beneficiary Support Associate

Conduent • Chesapeake, WV

2d • $31,920 - $39,900 • Onsite

About The Position

The Beneficiary Support Associate is an onsite role in Chesapeake, Virginia, supporting people navigating sensitive life transitions. The associate serves as a guide for beneficiaries by answering questions, offering reassurance, and explaining available options with care and clarity. The role handles a consistent volume of inbound calls and requires communicating important information, resolving inquiries, and navigating multiple systems. It may also include back-office work such as processing claims, reviewing and filing paperwork, and other administrative tasks.

The work calls for empathy, communication, and professionalism when assisting beneficiaries and family members with pension, retirement, and health and welfare benefits. The position is full time, with paid on-the-job training lasting approximately 8–10 weeks. Training is Monday through Friday, 8:30 AM–5:30 PM EST; the regular schedule is Monday through Friday, 8:30 AM–5:00 PM EST. Weekends are off. Some overtime may be required based on business needs. Candidates must commit to the assigned schedule and maintain reliable attendance and punctuality. Pay is listed as $17.50 per hour, and the estimated salary range is $31,920–$39,900. Actual compensation may vary based on factors including location, experience, and performance; the role may be eligible for a bonus or incentive based on business need.

Requirements

• Previous customer service and/or call center experience.
• Experience supporting employee benefits, including health and welfare programs.
• Knowledge of pension and retirement benefits, including defined benefit (DB) plans.
• Empathy and emotional intelligence when engaging with others.
• Keyboarding and Microsoft Office proficiency.
• Strong verbal and written communication skills.
• Ability to multitask, stay organized, and solve problems efficiently.
• Professional demeanor and ability to maintain focus in emotionally charged situations.
• High school diploma or GED.
• Successful completion of a background check and drug test, including education and previous employment verification.
• Ability to commit to the assigned schedule and maintain reliable attendance and punctuality.

Responsibilities

• Handle inbound calls from beneficiaries and family members about pension, retirement, and health and welfare benefits.
• Provide compassionate and professional support to people navigating sensitive circumstances.
• Explain benefit information, available options, required documentation, and next steps.
• Research inquiries and provide accurate, timely resolutions.
• Navigate multiple systems to access information and document interactions.
• Perform offline casework, including processing claims, reviewing paperwork, and completing administrative tasks.
• Maintain accuracy and confidentiality when handling sensitive beneficiary information.
• Follow established procedures and meet quality, productivity, and service expectations.

Benefits

• Paid on-the-job training.
• Health benefits for the employee and family, including medical, dental, and vision coverage, starting on day one.
• Paid time off (PTO).
• Growth and advancement opportunities.
• Weekends off.
• Life and disability insurance.
• Retirement savings plan.
• Paid holidays.
• The position may be eligible for a bonus or incentive based on business need.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED