RegiStar Student Guide Team Lead-SW

Ohio Wesleyan University • Delaware, OH

22h • Onsite

About The Position

As a RegiStar Student Guide Team Lead, you are a key veteran on our team who helps keep our operations running smoothly while creating a welcoming environment. In addition to providing front-desk, phone, and email support, you will spend a portion of your weekly hours mentoring new guides, sharing insights to optimize workflows, and taking initiative to make day-to-day office processes more efficient for everyone.

Requirements

• Prior successful experience in the Registrar’s Office (or a similar campus role) showing reliability, initiative, and a strong work ethic.
• Natural ability to encourage peers, foster a healthy team environment, and share knowledge.
• Exceptional dependability, strong FERPA compliance, and poise during busy desk hours.
• A genuine interest in contributing to office efficiency and solving challenges collaboratively.

Nice To Haves

• This role offers accessible peer-leadership experience designed for a 9–15 hour weekly schedule.
• You will build valuable resume skills in peer mentorship, workflow optimization, and operational support—demonstrating strong leadership and initiative to future employers.

Responsibilities

• Serve as an approachable guide for incoming student staff by helping train, shadow, and answer shift questions so new hires can learn from your experience.
• Identify ways to strengthen daily office processes, refine student FAQs, and increase overall efficiency across administrative tasks.
• Handle standard inquiries with enthusiasm across all channels, stepping in to help peers navigate trickier requests while maintaining a positive attitude through every task.
• Assist staff with light scheduling support, priority desk coverage, and high-impact mini-projects that improve the student experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed