Regional Volunteer Services Officer

American Red Cross • Dedham, MA

2d • $110,000 - $117,000 • Hybrid

About The Position

Joining the American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. We are currently seeking a Regional Volunteer Services Officer for our Massachusetts Region.

Requirements

• Bachelor's degree required.
• Minimum 5 years of related experience.
• Minimum of 3 years of supervisory or management experience.
• Excellent organizational skills and ability to effectively implement programs.
• Ability to work on a team.
• Ability to handle multiple priorities effectively, assimilate information quickly, analyze problems and implement solutions appropriately.
• Ability to work independently while developing and motivating a functioning team as well as have excellent interpersonal skills in dealing with all levels of staff, volunteers and donors.
• Excellent oral and written communication skills, including training, presentation and negotiating skills.
• Travel is required.
• Physical requirements are those present in normal office environment conditions.
• Operational flexibility is required to meet sudden and unpredictable needs.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods of time.
• May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.
• Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to the description’s minimum education and general experience years combined (Management experience cannot be substituted).

Nice To Haves

• Experience working with and/or managing volunteers.
• Strong communication and relationship management skills.
• Ability to manage multiple priorities simultaneously.

Responsibilities

• Oversees efforts and activities of volunteer programs and services to ensure the availability of sufficient numbers of volunteers to meet operational needs and objectives.
• Strengthens and grows programs and services that will meet the operational needs within resource constraints.
• Directs and oversees the work assignments and performance of staff and volunteers.
• Implements and executes strategy, manages processes, cultivates relationships, and ensures coordinated outreach and partnerships within the American Red Cross organization and external constituents.
• Serves as a subject-matter-expert (SME) for assigned area(s) of responsibility.
• Leads multiple programs/services (i.e. volunteer recruitment and engagement) for the Massachusetts Region (i.e. volunteer engagement or recruitment) at a national scale.
• Oversee implementation for large-scale single programs/services or multiple smaller-scale programs/services.
• Provide support, development and/or leadership guidance to all volunteers.
• Develop, implement, and execute strategy within the area of responsibility to advance volunteer services.
• Oversee risk management issues specific to volunteer services.
• Lead and empower a team to implement and execute streamlined, flexible, effective programs, activities, systems and processes.
• Ensure goals are set, monitored and realized including attainment of national standards.
• Responsible for the management of volunteer and paid staff including, but not limited to, hiring, training, coaching, evaluating and managing performance to ensure a well-qualified team and to enhance operational success.
• Design and monitor effective metrics.
• Collect data and present key performance indicators and updates to management.
• Build relationships and collaborate with internal partners, staff, volunteers, community, and external organizations.
• Work with internal partners to implement strategies for strengthening the Red Cross brand, ensure communication and a consistent experience for volunteers across all lines of service.
• Serve as a resource to volunteers and internal partners and lead efforts to maximize involvement, efficiency and institutionalization of volunteer support.
• Ensure that strategic partnerships are maximized to support relevant lines of service throughout the organization.
• Lead project/program implementations.
• May have budgetary responsibility.
• May be responsible for grant coordination duties in contract-funded programs.

Benefits

• Medical, Dental Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level