Regional VIP Sports Manager – West Coast

BetMGM • Las Vegas, NV

8d • Remote

About The Position

BetMGM is hiring a Regional VIP Sports Manager for the West Coast region of the United States, with Las Vegas and remote listed as location options. The role oversees VIP Sports operations across multiple states or jurisdictions and manages and mentors Account Managers, each of whom leads a team of Executive Sports Hosts. The manager focuses on team leadership and efficient VIP management processes, while supporting player activity, customer acquisition and retention, and responsible optimization of bonuses and hospitality offers.

The position works cross-functionally with Partnerships, Special Events, Hospitality, High Value, and VIP Sports Operations teams. It involves handling confidential customer information, resolving customer issues, and complying with company policies and gaming regulations. Flexibility to work evenings and weekends and ability to travel are required. The successful candidate must be able to obtain and maintain applicable gaming licenses and must be legally authorized to work in the U.S. without immigration sponsorship.

Requirements

• Ability to gain and maintain a gaming license through the appropriate jurisdictions as a condition of hire and continued employment.
• Experience in sales and customer service in a teamwork environment.
• Detail-oriented, with effective time-management skills and the ability to produce results under pressure.
• Outstanding verbal and written communication skills.
• Knowledge of the gaming industry.
• Knowledge of the hospitality industry.
• Flexibility to work shifts, including evenings and weekends.
• Ability to travel for work.
• Legal authorization to work in the United States without immigration sponsorship.

Responsibilities

• Mentor and develop Account Managers in process and professionalism.
• Establish and improve infrastructure and efficient ways of working in VIP Management.
• Promote effective team management, emphasizing structure, organization, and communication.
• Increase active player days and bet count among VIP clients.
• Educate the team on processes that optimize bonus spending and reinvestment.
• Identify potential VIP Sports players and build relationships using bonuses and hospitality to increase share of wallet.
• Work with Partnerships, Special Events, and Hospitality teams to identify events for VIP clients.
• Manage the special events and promotions calendar to drive customer acquisition and retention.
• Source new opportunities and events in markets where sports betting is available.
• Develop strategies to generate incremental business, focusing on inactive customers.
• Manage the cumulative team bonus-spend budget.
• Assist with business decisions regarding initial deposit offers.
• Evaluate customer activity and provide corresponding bonuses and complimentary offers, including rooms, food, beverages, and event tickets.
• Work with the High Value team and VIP Sports Operations team.
• Maintain confidential customer information in accordance with company policies.
• Handle difficult customer interactions professionally and calmly.
• Identify and promptly resolve service failures while notifying relevant stakeholders.
• Resolve customer disputes and complaints to the satisfaction of the customer and company.
• Comply with and uphold company policies, procedures, department goals, and business strategy.

Benefits

• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Pre-tax spending accounts, including health care FSA and commuter savings.
• Flexible paid time off.
• Professional development reimbursement and ongoing skills training opportunities.
• Employee resource groups.
• Swag and ticket giveaways.
• Performance-based bonus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed