Regional Vice President - Branch Operations - Austin

Randolph-Brooks Federal Credit Union • Austin, TX

1d

About The Position

The Regional Vice President (RVP) develops and oversees branches in the region, ensuring high-quality member service in alignment with the Credit Union’s strategic plan and compliance with applicable laws, regulations, policies, and procedures. The RVP motivates, coaches, and develops branch leadership; creates productivity-enhancement initiatives; and leads collaboration and implementation of projects that improve branch staff effectiveness, processes, and member interactions. The role works with other departments to establish and update operating policies and procedures, analyzes statistical data, and recommends training and procedural changes. Periodic travel to RBFCU sites is required.

The RVP oversees risk and compliance, strategic operations, and staff and self-development across the region. This includes supporting branch managers in enforcing requirements, handling and investigating complaints and escalated concerns, refining regional strategic plans, monitoring performance, coaching leaders, fostering collaboration, and implementing operational improvements. The position also reviews branch performance data, conducts regular site visits, develops training content and curriculum, participates in leadership development programs, and coordinates department-wide manager meetings. Other duties may be assigned, and responsibilities may change with or without notice.

Requirements

• High school diploma or GED.
• At least 8 years of progressive retail credit union or banking leadership and management experience.
• Demonstrated responsibility for leadership development, branch sales and member/customer experience metrics, mentoring, and conflict resolution.
• Good organizational, communication, and interpersonal skills; ability to multitask and manage time effectively with close attention to detail.
• Ability to apply common-sense understanding to carry out instructions in written, oral, and diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Strong interpersonal, organizational, communication, and time-management skills.
• Good attendance and promptness.
• Planning and analysis skills and ability to structure and implement a strategic plan.
• Teamwork and dedication to building strong relationships with team members, coworkers, and other departments.
• Motivation to meet and exceed regional goals.
• Territorial management and presentation skills.
• Ability to emphasize excellence, be results-driven, objectively evaluate situations, and make tough decisions when warranted.
• Valid driver’s license and ability to drive a car, or reliable transportation, for branch visits and required meetings.

Nice To Haves

• College degree.
• Experience leading multiple branch locations simultaneously.

Responsibilities

• Work with branch managers to enforce state and federal laws and regulations, RBFCU policies and procedures, and monitor productivity and quality.
• Manage the regional CFPB complaint resolution process, including investigations and coaching or training to prevent recurrence.
• Review or resolve escalated member concerns and incidents, identify patterns, and determine proactive service improvements while maintaining compliance.
• Review, evaluate, and implement policy and procedure changes to meet compliance standards.
• Collaborate with branch managers to develop, review, and refine the regional strategic plan, aligning goals with corporate objectives and annual priorities.
• Keep regional plans responsive to market conditions and organizational priorities.
• Train, coach, mentor, and hold branch management accountable for strategic-plan execution and staff development.
• Communicate job expectations, monitor performance, appraise results, and review contributions to support continuous improvement.
• Stay informed about regional economic development and encourage collaboration with Business Development to cultivate membership opportunities.
• Build professional relationships between branches and other departments by sharing information and member concerns and resolving issues.
• Develop ideas to improve processes and eliminate inefficiencies or risk; lead and participate in pilot projects.
• Provide input on best practices for developing and implementing new systems, programs, products, and services, and support their integration across branches.
• Analyze branch performance data, including branch and individual scorecards and MXP surveys, and use findings to coach branch managers.
• Review and revise scorecards and develop in-branch training content to promote operational excellence.
• Conduct on-site management meetings to review branch, team, and management performance; visits occur at least quarterly, with twice-quarterly visits preferred, depending on branch needs.
• Visit branch staff in person quarterly to maintain relationships, encourage communication, address emerging challenges, and recognize strengths and improvement areas.
• Participate in Leadership and Management Development programs by developing curriculum and leading classes.
• Plan, coordinate, and host department-wide manager meetings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: High school or GED