Regional Vice President, Property Operations

Mercy Housing•Seattle, WA

9h•$160,000 - $200,000•Hybrid

About The Position

The Regional Vice President of Property Operations ensures that properties Mercy Housing operates in assigned regions provide high-quality property management and resident services. The role oversees a major segment of the Mercy portfolio and is primarily accountable for its financial performance, asset management, and the quality of resident services. The position is eligible for a hybrid work schedule and requires work outside normal business hours to respond to property needs. The role provides leadership and support to regional staff, supervises Regional Directors and other staff as required, and works collaboratively with Regional Development, Resident Services, Property Management, Asset Management, Compliance, Financial Services, Human Resources, and other teams. It contributes to acquisition and development decisions, advises on budgets and operational and financial planning, supports regulatory compliance and training, develops policies and fee management contracts, and monitors property management fees. The Regional Vice President also tracks affordable housing industry issues and regional real estate market trends.

Requirements

Bachelor’s degree in Business Administration or another appropriate discipline desired, or related experience.
Real Estate Broker’s license or ability to obtain one.
At least five years of experience managing affordable housing communities and staff.
Experience generating property and corporate budgets, implementing systems for a large property operations organization, and supervising management staff.
Comprehensive knowledge of affordable housing programs and funding mechanisms, including HUD, Low Income Tax Credits, Rural Housing, and Tax-Exempt Bonds.
Working knowledge of applicable local and federal housing laws, including Fair Housing and Landlord Tenant laws.
Demonstrated ability to create and manage quality, resident-driven programs.
Ability to interact effectively with diverse and vulnerable populations who have experienced homelessness.
Ability to motivate people to superior performance and work through complex people issues in a large organization with multiple relationships.
Demonstrated ability to collaborate, communicate effectively, and build coalitions and partnerships.
Ability to design, implement, and evaluate operating systems for a large property management organization.
Strong supervisory skills and ability to develop staff skills.
Strong written and verbal communication skills and ability to advocate for affordable housing and residents.
Ability to interpret financial information and familiarity with preparing corporate and property budgets.
Possession of, or ability to obtain by appointment, a valid driver’s license.
Ability to work outside normal business hours in response to property needs.

Nice To Haves

Experience working in a large, mission-driven organization.

Responsibilities

Participate directly or through delegation on Regional Development Teams on acquisition, project design, and property management issues identified during pre-development and construction, and recommend approval of RPAs to Portfolio Risk Management and the SVP for Property Operations.
Advise Regional Development Teams, Regional Directors and Supervisors, and Central Office on property and regional budgets, operational planning, and financial planning.
Lead and support staff in upholding Mercy Housing’s core values throughout assigned regions.
Support regional Resident Services staff in providing high-quality service-enriched housing.
Coordinate with Regional Development Corporation personnel to ensure a cohesive approach to Mercy Housing’s presence in each region.
Facilitate appropriate owner and management relationships with Regional Development Corporation and Asset Management personnel.
Supervise Regional Directors and other staff in assigned areas as required.
Develop and recommend policies consistent with Mercy Housing’s strategic direction and plans.
In consultation with Asset Management and Compliance, ensure systems are in place to monitor site compliance with Partnership Agreements, Regulatory Agreements, and other requirements.
In consultation with the SVP for Property Operations, develop and negotiate fee management contracts with third-party owners as required.
Ensure property management fees are maximized, charged, billed, and collected effectively and in a timely manner.
Stay current on local, state, and federal affordable housing industry issues and disseminate relevant information.
Work with Human Resources, Compliance, and Training staff to ensure appropriate regional training programs are in place.
Invite and facilitate communication among Central Office, Regional Development, Resident Services, and Property Management staff.
Lead and collaborate with work groups across Mercy Housing, including Portfolio Risk Management, Financial Services, Human Resources, and assigned task forces or committees.
Assess regional real estate market trends at least annually and report data to Regional Offices.
Work outside normal business hours to respond to property needs.
Recruit, hire, and develop employees aligned with Mercy Housing’s core values.

Benefits

Early close Fridays, with three paid hours off each Friday.
Early close before a holiday, with three paid hours off.
Several healthcare plans, dental plans including orthodontia coverage and a free basic dental option, and vision coverage.
15 days of earned PTO during the first year, 12 company holidays, and two floating holidays.
Paid time off between Christmas Day and New Year’s Day.
Paid time off to volunteer.
Paid parental and caregiver leave.
Employer-paid life insurance.
403(b) plan with employer match.
Access to a free Employee Assistance Plan.
Pet insurance options.