Regional Vice President of Service Operations | HVAC, Mechanical & Industrial Systems

Aquafinity•Santa Ana, CA

50d•Onsite

About The Position

Aquafinity is seeking a high-impact operational leader to oversee and scale national field service operations for a rapidly growing commercial water systems organization. This role is designed for executives who thrive in fast-paced service environments and understand how to improve technician performance, operational efficiency, customer retention, and service profitability across multiple regions. This opportunity offers executive visibility, autonomy, and long-term growth. The role involves leading regional service managers, field supervisors, dispatch teams, and technicians, driving operational KPIs, improving workforce planning, scheduling efficiency, and field productivity, and building accountability systems and performance metrics across service teams. It also includes overseeing service operations involving pumps, motors, mechanical systems, controls, filtration systems, and industrial water systems, serving as an executive escalation point for major technical issues and critical accounts, and standardizing technical training, troubleshooting procedures, and service quality. The position requires owning the service operations P&L, forecasting, budgeting, and labor optimization, improving margins through operational efficiency and scalable systems, developing SOPs, workflows, and service standards across multiple regions, and optimizing ERP, CRM, dispatching, and field service management platforms. Collaboration with installation, engineering, and project teams is also a key aspect, along with supporting national account growth and long-term service agreements, strengthening customer relationships, and helping to shape company-wide operational strategy and expansion initiatives.

Requirements

12+ years of leadership experience in HVAC, MEP, industrial service, or technical operations
Proven success leading multi-site or multi-region service organizations
Strong understanding of: Field service KPIs, Dispatch operations, Preventative maintenance programs, Service contracts, Technician productivity metrics, Workforce planning
Experience managing service operations P&L
Deep operational and technical understanding of mechanical systems
Experience implementing or optimizing ERP, CRM, and FSM platforms
Demonstrated ability to build, mentor, and scale high-performing teams

Nice To Haves

Water systems, aquatics, filtration, or water treatment experience
Oversight of both service and installation operations
Industry certifications such as CPO, AFO, or similar
Experience within rapidly scaling service organizations

Responsibilities

Lead regional service managers, field supervisors, dispatch teams, and technicians
Drive operational KPIs including: Technician utilization, Response times, First-time fix rates, Service profitability, Customer retention
Improve workforce planning, scheduling efficiency, and field productivity
Build accountability systems and performance metrics across service teams
Oversee service operations involving: Pumps, Motors, Mechanical systems, Controls, Filtration systems, Industrial water systems
Serve as executive escalation point for major technical issues and critical accounts
Standardize technical training, troubleshooting procedures, and service quality
Own service operations P&L, forecasting, budgeting, and labor optimization
Improve margins through operational efficiency and scalable systems
Develop SOPs, workflows, and service standards across multiple regions
Optimize ERP, CRM, dispatching, and field service management platforms
Partner cross-functionally with installation, engineering, and project teams
Support national account growth and long-term service agreements
Collaborate with business development and sales leadership
Strengthen customer relationships and operational performance
Help shape company-wide operational strategy and expansion initiatives