Regional Vice President of Pharmacy Operations

CompleteRx•Houston, TX

20h•Hybrid

About The Position

CompleteRx is growing and seeking an innovative Regional Vice President of Operations (RVP) to lead a dedicated team of up to eight direct reports. This high-impact role will support operational performance across multiple states and requires up to 75% travel. The RVP, as a licensed pharmacist, will have the opportunity to drive impactful initiatives and shape operational strategies. The role involves leading operational plans, enhancing customer retention, unlocking new growth opportunities, building strong connections with executive leadership, ensuring pharmacies meet and exceed service standards, and managing and coaching a dedicated team to foster a high-engagement work environment.

Requirements

Bachelor of Science degree in Pharmacy required.
Current license to practice pharmacy in the state of practice.
Valid driver’s license with acceptable driving record.
Minimum five (5) years management experience in an acute care hospital setting of 100+ staffed beds or equivalent.
Minimum five (5) years of experience leading multi-stakeholder projects, including client or customer-facing projects.
Minimum three (3) years of experience conducting oral and written presentations with the ability to explain complex concepts clearly to a variety of audiences.
Minimum three (3) years’ experience in an account management senior role.
Minimum three (3) years’ experience preparing and negotiating client contracts.
Ability to travel via plane, automobile, or other means with occasional overnight (up to 75%) and occasional weekend travel.

Nice To Haves

MBA/MHA degree preferred.

Responsibilities

Build and grow client relationships: Identifies, meets or exceeds customer expectations and performance goals. Prepares and delivers business reviews. Ensures customer complaints and issues are resolved satisfactorily. Identifies and pursues opportunities for growth and new business within current accounts. Prepares and delivers renewal proposals.
Manage and develop direct reports: Acts as a role model for CompleteRx, Ltd. Team Covenant values. Manages a team of pharmacy directors and/or other health professionals. Fosters a culture of employee engagement. Acts as a mentor and role model to develop internal talent. Maintains succession plans for key positions. Conducts performance reviews.
Ensures CompleteRx pharmacy operating standards are met or exceeded: Achieves performance standards for accreditation, regulatory, purchasing, inventory, patient safety, clinical, and nursing service. Understands 340B drug program. Develops and administers corrective action plans to address deficiencies. Promotes innovation using CompleteRx performance improvement processes.
Manage financial performance: Prepares budgets for accounts. Reviews drug inventory data for accuracy. Ensures account profitability projections are achieved or exceeded. Negotiates applicable vendor contracts as needed. Reviews data used to prepare invoices for accuracy prior to client submission.
Contribute to the company: Participates in self-development activities related to current job function or future career growth. Participates in company initiatives to achieve corporate strategic objectives.