Vice President of Service Operations

Cobb Technologies•Glen Allen, VA

About The Position

As a member of Cobb's leadership team, the Vice President of Service Operations provides strategic leadership for service operations, inventory control, warehouse operations, technical training, and operational systems. This role is responsible for building a high-performing service organization through data-driven decision-making, operational excellence, continuous process improvement, automation, and accountability, resulting in improved customer satisfaction, employee engagement, operational performance, and long-term profitability. Cobb is seeking a transformational leader who can advance operational excellence while building within a culture that is second to none. The ideal candidate will respect and strengthen the people-first foundation that has made Cobb successful, while bringing the vision, discipline, and innovation needed to support continued growth.

Requirements

Proven ability to improve workflows.
Proven ability to build performance dashboards.
Proven ability to analyze operational and financial trends.
Proven ability to convert data into clear strategies, disciplined execution, and measurable business results.

Nice To Haves

Experienced at the practice of Lean or Six Sigma is preferred.

Responsibilities

Provide leadership and oversight for inventory management, control, and accuracy across all locations.
Provide leadership and oversight for warehouse operations, inventory movement, receiving, shipping, and logistics.
Provide leadership and oversight for cycle count programs, inventory audits, and reconciliation processes.
Provide leadership and oversight for automation, digital transformation, and process improvement initiatives.
Provide leadership and oversight for performance metrics, operational reporting, and inventory-related KPIs.
Provide leadership and oversight for vendor relationships, facility operations, and related projects.
Provide leadership and oversight for achievement of inventory accuracy and operational efficiency goals.
Provide leadership and oversight for service department profitability, growth, productivity, and technician utilization.
Provide leadership and oversight for workforce planning, recruiting, hiring, training, and succession development.
Provide leadership and oversight for technical training and professional development programs.
Provide leadership and oversight for service pricing strategies, operational costs, and contract renewal performance.
Provide leadership and oversight for adoption and optimization of operational systems and business intelligence tools.
Provide leadership and oversight for development of business plans and operational strategies based on performance metrics and financial analysis.
Provide leadership and oversight for workflow efficiency, automation, and continuous improvement initiatives.
Provide leadership and oversight for key performance indicators, customer satisfaction, and operational benchmarks.
Provide leadership and oversight for territory accountability and organizational consistency.
Create an Exceptional Customer Experience.
Make your teams feel valued, appreciated and important to the success of the company.
Foster a culture of accountability, continuous improvement, and ethical leadership.
Maintain strong relationships with employees, customers, vendors, and business partners.
Provide regular operational and financial performance updates to the President and Executive Leadership Team.
Serve as an active representative of Cobb in the business community through networking events, board service, industry involvement, and community engagement.