Regional Vice President of Service Operations | HVAC, Mechanical & Industrial Systems

Aquafinity•Santa Ana, CA

49d•Onsite

About The Position

Aquafinity is seeking a high-impact operational leader to oversee and scale national field service operations for a rapidly growing commercial water systems organization. This role is designed for executives who thrive in fast-paced service environments and understand how to improve technician performance, operational efficiency, customer retention, and service profitability across multiple regions. This is an executive leadership role with direct impact on company growth, offering executive visibility, autonomy, and long-term growth. The position involves partnering closely with ownership and senior leadership to modernize and scale a national service organization, blending strategic operations leadership with technical engineering oversight. The compensation package includes an executive base salary, performance bonus, and full benefits.

Requirements

12+ years of leadership experience in HVAC, MEP, industrial service, or technical operations.
Proven success leading multi-site or multi-region service organizations.
Strong understanding of: Field service KPIs, Dispatch operations, Preventative maintenance programs, Service contracts, Technician productivity metrics, Workforce planning.
Experience managing service operations P&L.
Deep operational and technical understanding of mechanical systems.
Experience implementing or optimizing ERP, CRM, and FSM platforms.
Demonstrated ability to build, mentor, and scale high-performing teams.

Nice To Haves

Water systems, aquatics, filtration, or water treatment experience.
Oversight of both service and installation operations.
Industry certifications such as CPO, AFO, or similar.
Experience within rapidly scaling service organizations.

Responsibilities

Lead regional service managers, field supervisors, dispatch teams, and technicians.
Drive operational KPIs including: Technician utilization, Response times, First-time fix rates, Service profitability, Customer retention.
Improve workforce planning, scheduling efficiency, and field productivity.
Build accountability systems and performance metrics across service teams.
Oversee service operations involving: Pumps, Motors, Mechanical systems, Controls, Filtration systems, Industrial water systems.
Serve as executive escalation point for major technical issues and critical accounts.
Standardize technical training, troubleshooting procedures, and service quality.
Own service operations P&L, forecasting, budgeting, and labor optimization.
Improve margins through operational efficiency and scalable systems.
Develop SOPs, workflows, and service standards across multiple regions.
Optimize ERP, CRM, dispatching, and field service management platforms.
Partner cross-functionally with installation, engineering, and project teams.
Support national account growth and long-term service agreements.
Collaborate with business development and sales leadership.
Strengthen customer relationships and operational performance.
Help shape company-wide operational strategy and expansion initiatives.