Regional Vice President of Operations - Greater Nashville/Louisville

SMS Holdings•Nashville, TN

15d•Hybrid

About The Position

Reporting to the Division Vice President (DVP), the Regional Vice President is a key part of our management team. This position assists with overall productivity, quality assurance, and safety measures. The position serves as a company representative with both internal and external customers. The Regional Vice President will carry out supervisory responsibilities in accordance with company policies and applicable laws. This position will help oversee maintenance of grounds, buildings, and equipment, as well as personnel management. This position will require travel to include overnights.

Requirements

High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
Must be at least 18 years of age.
Intermediate computer skills required.
Knowledge of Microsoft Office software; Excel, Word, Outlook.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Manages subordinate managers/supervisors who supervise hourly employees.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear.
The employee is frequently required to stoop, kneel, crouch, or crawl.
The employee is occasionally required to sit and climb or balance.
The employee must frequently lift and/or move more than 50 pounds.
Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus.
Position requires significant travel to the accounts for which they are responsible, and, as required, to the corporate office in Nashville, TN.
Travel is normally either via privately owned vehicle, rental vehicle, or air.
Operational responsibility may require travel for extended periods of time.

Responsibilities

Visits accounts in division a minimum of three times per year to meet and talk with the customer, SMS facility manager and staff.
Communicates results of visit to customer, Division Vice President, and President of SMS by way of Site Inspection Reports.
Oversees any other event requiring additional supervision.
Runs Labor reports for all accounts on biweekly payroll and prepares documents for review by Division Vice President.
Responds to requests from the customer in a timely and positive manner.
Communicates with the SMS Facility Managers within their assigned area on a weekly basis, or more frequently if needed.
Communicates with the Divisional Vice President on a weekly basis, or more frequently if needed.
Participates in the startup activities of new accounts.
Attends bid walks at the request of Divisional Vice President.
Provides support to accounts during Facility Manager Transition.
Compares supply and uniform orders to budget and approves or revises orders placed by Facility Managers.
Prepares equipment orders for review and, upon approval, places all orders for division.
Receives and reviews financial documents for each account and for their area.
Coordinates with Facility Managers, senior leadership and corporate finance personnel to clarify, interpret or correct financial matters.
Researches and provides appropriate explanations regarding problems identified in financial documents. Directs or coordinates corrective action, where appropriate.
Participates in monthly financial reviews.
Approves or denies requests from SMS Facility Managers regarding the use of overtime, equipment repair, supply purchases and other financial and personnel matters.
Supports Facility Managers and Human Resources in investigations and disciplinary matters.
Attends required meetings or conference calls held by the President or the Divisional Vice President.
Monitors own business expenses and submits expense reports to CSC weekly.
Inputs customer interactions on the Customer Communication Log.
Ensures that any employee injuries or incidents are processed in the prescribed manner; ensures that Risk Management is notified within the prescribed time frames.
Interviews and hires qualified applicants to fill open posted positions in a proactive and timely manner, following company interviewing guidelines. Also, regularly evaluates low-performing employees for replacement, upgrade or transfer.
Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.
Participates in and contributes to Strategic Planning meetings and calls that directly correlate with the company’s continued growth and success.
Assists in yearly budget preparation.

Benefits

Medical with available FSA and/or HSA
Dental
Vision
Short-Term and Long-Term Disability
Life
Accidental Death and Dismemberment
Critical Illness
Accident
Vacation
sick time and/or PTO (Only where required by local requirements and contract agreements)
Paid Leave (only where required by law)
Holidays (salaried positions only)
Bereavement Leave
Jury Duty Leave
Employee Recognition Awards
Employee Referral Bonus Program (hourly employees only)
Bonus Program (designated management and executive level positions only)
401K Retirement Savings Plan
Vehicle Allowance (Regional positions and above only)