Regional Vice President of Hospitality Operations- Northeast Region

Capital Vacations•Centerville, MA

9d•Hybrid

About The Position

At Capital Vacations, we believe every guest deserves an unforgettable experience. We pride ourselves on fostering a vibrant, team-oriented culture that values integrity, collaboration, and continuous improvement. As we expand our footprint, we�re looking for a visionary leader to guide our talented teams and elevate our resorts to new heights! The Regional Vice President of Hospitality Operations oversees the operational excellence of all Capital Vacations-managed resorts within a specific region. This role involves guiding the resort General Manager and Regional Director of Hospitality Operations to deliver exceptional service to Associations, their Boards of Directors, and members. The VP ensures that Capital Vacations' standards are consistently upheld, fostering a safe, clean, and efficient environment that benefits both owners and team members alike.

Requirements

A Bachelor's degree in business administration or a related field.
5-7 years of senior-level management experience in hospitality or timeshare management, with a track record of managing multiple properties.
Strong understanding of property management operations and financial statements.
Proficiency in Microsoft Office, especially Word and Excel.
Exceptional communication and organizational skills, with a focus on building relationships with team members, owners, and Boards.
Ability to work 50-60 hours per week with additional hours when necessary to meet deadlines.
50% of travel required.
A willingness to travel throughout the region and maintain a flexible schedule to meet the demands of the role is a MUST.

Responsibilities

Recruit, train, and develop managers to be the best in the industry, providing coaching and support while setting clear objectives and fostering a climate of open communication.
Collaborate with the General Manager and Regional Director of Hospitality Operations to oversee personnel issues, ensuring our teams are equipped to deliver outstanding service.
Ensure all licenses and state regulations are met, keeping our operations compliant and our guests safe.
Lead management contract negotiations with confidence and expertise, driving success for our resorts.
Conduct regular inspections to maintain the highest standards across all properties and oversee budgets to ensure financial health.
Promote teamwork and loyalty among resort personnel, owners, and boards, creating a positive and collaborative work environment.
Set a tone of accountability and respect, ensuring our values shine through in everything we do.
Perform the job assigned, complying with Company policies and procedures, business code of ethics, FLSA regulations, and all applicable laws, and ensuring confidentiality, reliability, quality, and productivity.