RVP of Client HR Regional, Staffing, West, Sports & Ent - AZ - On Site

Vensure Employer Solutions•Chandler, AZ

12d•Onsite

About The Position

The Regional Vice President of Client Human Resources – West, Staffing, Sports & Entertainment sets the strategic direction for multiple regional HR service teams and leads HR practices and objectives that support client satisfaction and retention. The role oversees Regional Associate Vice Presidents, strengthens leadership capability, and ensures teams meet service standards and business objectives. The RVP is the executive owner for complex client escalations, directing resolution strategies, assigning accountability, communicating status, and ensuring follow-through. The position drives the development and improvement of processes, service models, performance metrics, and client-focused solutions. It evaluates regional performance and service workflows, translates client and operational insights into improvement opportunities, and partners with Sales, Implementation, Service Operations, and other leaders to support client success and business growth. The RVP may join prospective and executive-level client meetings to provide strategic HR expertise and explain the value of Client HR services. Regular onsite attendance is an essential job function. Some domestic travel is required for team meetings, client visits, events, conferences, and training. The position is performed in a professional, climate-controlled office environment with regular computer use, extended screen time, in-person collaboration, and occasional travel and client visits.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of experience, skills, and education, including relevant non-traditional degree programs or job training programs.
At least 8 years of HR experience.
At least 5 years of experience managing a team.
PHR, SPHR, SHRM-CP, or SHRM-SCP certification required.
High level of expertise in California employment law, regulatory requirements, and HR practices.
Demonstrated experience leading teams that serve California-based clients and workforces.
Advanced knowledge of HR strategy, employment law, and HR best practices, including performance management, employee relations, talent development, compensation, and compliance across multiple states and industries.
Executive-level knowledge of California employment law, regulatory requirements, and HR best practices, with the ability to set HR strategy and oversee complex workforce operations in the staffing and entertainment industries.
Proven ability to manage complex issues and escalations using sound judgment, professionalism, and effective communication.
Advanced collaboration and influencing skills to partner across departments and align stakeholders around shared goals.
Analytical and reporting skills to evaluate KPIs, identify trends, assess risk, and inform decisions.
Project management skills to establish priorities, develop action plans, and ensure timely execution.
Clear written and verbal communication skills, including presenting insights, recommendations, and service value to internal and external audiences.
Exceptional client relationship management skills, including building trust with executives, key decision-makers, and onsite leaders.
Strong consultative and advisory skills to deliver tailored HR solutions that balance consistency with flexibility.
Ability to adapt when working with clients of varying sizes, structures, cultures, and operational complexity.
In-depth understanding of HR service delivery models, client-focused operations, metrics-driven performance management, process design, standard operating procedures, and continuous improvement methodologies.
Awareness of diverse business models, organizational structures, and workplace cultures across client environments.
Familiarity with HRIS platforms, reporting tools, and KPI measurement.
Strategic leadership and team management skills, including setting direction, driving accountability, and developing high-performing teams.
Ability to lead change initiatives involving new processes, tools, and service models.
Proficiency with Microsoft Office applications, including Outlook, Teams, Excel, and PowerPoint, and ability to learn additional applications.
Regular onsite attendance.
Some domestic travel.

Nice To Haves

Experience in the entertainment industry is highly preferred.
Experience in the staffing industry is highly preferred.
Experience with a variety of HRIS and payroll platforms is preferred, with a strong preference for PRISM experience.
Experience in the Professional Employer Organization (PEO) industry is strongly preferred.

Responsibilities

Set and execute the strategic direction, priorities, and objectives of the Client HR organization for the West, Staffing, and Sports & Entertainment lanes.
Develop, implement, and continuously improve processes, standard operating procedures, service standards, and performance metrics.
Provide leadership and oversight to Regional Associate Vice Presidents, ensuring alignment with departmental priorities, service expectations, and business objectives.
Coach and develop regional leaders and strengthen leadership capability.
Own complex client escalations by establishing resolution strategies, assigning stakeholder accountability, communicating status, and ensuring timely follow-through.
Establish priorities and action plans, allocate resources, and lead strategic projects and initiatives.
Balance process standardization and service consistency with flexibility for varied client needs, business models, and service integrations.
Identify and resolve cross-team dependencies that could disrupt strategic priorities.
Lead the adoption and execution of processes, tools, service models, and solutions that strengthen client service delivery.
Drive client retention by supporting trusted client relationships and delivering strategic guidance and value-added solutions.
Evaluate client service models, workflows, and processes to improve efficiency, consistency, and client experience.
Evaluate regional performance against expectations, goals, and KPIs, and provide reporting, analysis, and insights.
Set expectations and hold leaders and teams accountable for client commitments, service standards, performance objectives, and delivery timelines.
Translate client insights and operational trends into prioritized service improvement opportunities.
Empower AVPs to develop, implement, and monitor client service strategies aligned with objectives and client outcomes.
Partner with Sales, Implementation, Service Operations, and other organizational leaders to support client success, growth, and operational alignment.
Participate in prospective and executive-level client meetings alongside Sales and Service leadership, providing strategic HR expertise and supporting solution discussions.
Build cross-functional partnerships to identify and resolve issues, manage escalations, and drive business solutions.
Travel domestically for team onsite meetings, client visits, customer and prospective events, industry conferences, and training.
Build relationships with team members and peers across disciplines to coordinate communications and services affecting clients.
Represent Vensure at local and national professional and industry organizations.
Attend or lead webinars and training to stay current on company and department best practices.
Complete projects and other duties assigned by the VP.