Regional Trauma Sales Representative - Central/MidAtlantic Regions

Stryker•Illinois, Virtual Address, IN

1d•Remote

About The Position

The Regional Sales Representative will primarily be responsible for providing support for territory leave of absence as directed by manager. This includes supporting and sustaining coverage in territory, fostering and maintaining existing relationships with surgeons, and upholding team culture. The representative will act as a team player, building strong relationships with their Sales Manager and teammates through daily communication. They will represent Stryker as a leader in the industry by promoting products to surgeons and healthcare professionals, and providing excellent customer service. This includes informing customers about proper product use and maintenance, product functionality and updates, changes to the product portfolio, and educational programs. When not covering a leave of absence, the Regional Representative will be responsible for providing territory coverage for Level 1 conversions, supporting teaching institutions, overall territory support within the region, supporting Trauma Sales Education initiatives, on-site support and training for Sales Enablement 201 training, and supporting regional events such as sales representative training and assisting field sales trainers and associate trainers. This role requires extensive travel and serves as a primary backup contact for Sales Representatives and Associates. The position involves completing the Sales Representative training program, attending surgeries to ensure product availability and instruct surgeons, working with sales teams to deliver excellent customer service, identifying new prospect needs, learning new product features and benefits, implementing sales plans, and assisting Sales Representatives in meeting business targets. This role indirectly supports the sales organization by providing exceptional customer service and account support, rather than carrying direct sales or quota responsibility. It ensures continuity of service while Sales Representatives cover territories impacted by medical leaves or other coverage gaps. The position plays a critical support function in enabling the broader sales team's effectiveness and ensuring uninterrupted service to hospital partners. It also involves coordinating with management and sales teams for on-call case coverage needs, acquiring a basic understanding of sales requirements including regulatory compliance, and consistently complying with business principles and applicable laws and regulations. The role also assists in account problem resolution, maintains training in sales skills and products, and markets the product line to customers based on knowledge of functionality, features, and competitive differentiators. Maintaining knowledge of the industry, customers, and competitive trends, and participating in sales meetings and professional association meetings outside of regular business hours are also key aspects of this role.

Requirements

4+ years’ experience in a clinical healthcare or sales role/sales support role (or a combination of the two).
Trauma/Ortho Sales environment preferred
Knowledge of principles and methods for showing, promoting, and selling products or services, including marketing strategy and tactics, product demonstration, sales techniques, and sales control systems
Experience in building and maintaining relationships (with surgeons & hospitals in respective areas would be beneficial)
Excellent organizational skills and knowledge in the use of current office technologies (MSOffice suite, databases, etc.)
Must be comfortable in emergency/operating room environments

Responsibilities

Support and sustain coverage in territory
Fostering & maintaining existing relationships with surgeons in territory
Upholding team culture and building strong relationships with Sales Manager and teammates through daily communication and acting as a team player
Represent Stryker as a leader in our industry and the marketplace by promoting our products to a sophisticated audience comprised of surgeons and healthcare professionals.
Providing excellent customer service to territory customer accounts, providing information on proper use and maintenance of Stryker products, product functionality and updates, changes to product portfolio, and educational programs
Providing territory coverage for Level 1 conversions
Supporting Teaching Institutions
Overall territory support within region
Supporting Trauma Sales Education initiatives
On site support and training for Sales Enablement 201 training
Supporting Regional Events, to include but not limited to, sales representative training, assist field sales trainers, associate trainer
Serves as the primary backup contact support for territory for Sales Representatives and Associates, as requested.
Completes Sales Representative training program, consisting of Employee Orientation, Center Training, Product Knowledge and Field Territory Training.
Attend surgeries in which Stryker Trauma products are used, to ensure all products are available for surgeon use in each case and to instruct surgeons regarding product use and functionality.
Work with sales teams to deliver excellent customer service and further develop and support the customer relationships
Identify the needs of new prospects and, in conjunction with the Sales Representative, develop appropriate responses.
Learn features and benefits of new products with ability to successfully use additional products as they become available.
Implement sales plans and marketing strategies to competitively position the organization.
Following extensive product training, must be able to tailor Stryker’s promotional message based upon knowledge of the customer, to advise on appropriate product selection, to answer customer questions about product functionality, and to distinguish Stryker products from those of Stryker’s competitors.
Assist the Sales Representative in meeting and exceeding business targets (quotas)
Coordinates with manager and sales teams to assist in participating with on-call case coverage needs.
Acquire a basic understanding of the sales requirements, to include regulatory compliance issues.
Consistently comply with business principles (including AdvaMed): maintain the privacy and confidentiality of information; protect the assets of the organization; act with ethics and integrity; report non-compliance; and adhere to applicable federal, state and local laws and regulations, accreditation and licenser requirements, and Company’s policies and procedures.
Assist in account problem resolution.
Maintain training in sales skills and products.
When necessary, market the product line to customers, based upon knowledge of functionality, features, and factors that differentiate Stryker’s Recon products from those of its competitors.
Maintain knowledge of the industry, customers, and competitive trends.
Participate in and attend sales meetings and professional association meetings outside of regular business hours, as required.