Regional Transportation Manager
About The Position
The Regional Transportation Manager is responsible for the operational performance of assigned hubs, ensuring reliable sample collection and delivery, consistent client service, and effective use of staffing and fleet resources. This role leads Field Managers and Field Supervisors, establishes accountability across locations, and partners with Logistics, Human Resources, and senior leadership to resolve issues and improve regional performance. The manager oversees regional scheduling and route coverage, service performance, labor and fleet costs, timecard accuracy, hiring and employee matters, leader development, vehicle readiness, and sample handling. The role also serves as an escalation point for significant operational disruptions and provides leadership with updates and recommendations. Regular travel between hubs and response to urgent operational needs outside standard business hours may be required.
Requirements
- Experience managing transportation, courier, logistics, or similar time-sensitive operations.
- Ability to coach leaders, establish accountability, resolve employee concerns, and manage competing priorities across multiple hubs.
- Strong judgment and analytical skills, including the ability to interpret service metrics, staffing needs, labor costs, and operating budgets.
- Clear communication and effective collaboration with field teams, clients, Logistics, Human Resources, and senior leadership.
- Proficiency with scheduling, timekeeping, route management, reporting, and mobile communication systems.
- Valid driver’s license and driving record that meets company insurance requirements.
- Ability to successfully pass a criminal background check.
- Ability to travel regularly within the assigned region and respond to urgent operational needs outside standard business hours as required.
Nice To Haves
- Experience overseeing multiple locations and leading supervisors or managers.
Responsibilities
- Lead Field Managers and Field Supervisors across assigned hubs and define ownership of scheduling, route coverage, timecard approvals, training, and employee performance.
- Hold local leaders accountable for service standards, staffing plans, safety practices, and timely completion of responsibilities.
- Review regional route performance, including on-time pickups and deliveries, missed stops, service failures, overtime, and staffing gaps; require and follow up on corrective action.
- Oversee schedules and coverage plans across the region, reallocating staff and resources between hubs when needed to maintain service.
- Partner with Logistics to evaluate route changes, changing client needs, and on-demand stops; ensure local teams receive clear instructions and adequate resources.
- Monitor labor, overtime, mileage, and fleet expenses against approved budgets; identify avoidable costs and implement improvements within assigned authority.
- Ensure managers review and approve accurate timecards by payroll deadlines and resolve discrepancies with employees and Human Resources.
- Partner with Human Resources on hiring priorities, onboarding, employee concerns, performance reviews, and corrective action; ensure consistent documentation and follow-up.
- Develop local leaders through regular check-ins, coaching, site visits, and performance feedback; identify training needs and support succession planning.
- Oversee regional vehicle readiness, preventive maintenance, and incident follow-up; ensure managers address vehicle concerns and maintain required records.
- Ensure consistent handling, tracking, and transport of samples in accordance with company procedures and client requirements; address quality and safety concerns promptly.
- Serve as the escalation point for significant service disruptions, staffing shortages, accidents, and client concerns; coordinate resolution and communicate updates to leadership.
- Conduct regular hub visits and operational reviews to verify standards, identify risks, and ensure corrective actions are completed.
- Provide leadership with regional performance updates, staffing forecasts, cost concerns, and recommendations; support new routes, client launches, and operational changes.
- Arrange emergency route coverage and provide direct operational support when necessary to maintain service.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
