Operations Technician Sr. - Transportation & Regional

Sentry Insurance • Stevens Point, WI

2d • Hybrid

About The Position

The Operations Technician Senior supports commercial lines operational and underwriting processes within established guidelines by handling basic to moderately complex policy transactions that support the review and acceptance or decline of new and renewal commercial lines business. The role assists underwriting, claims, and agents by compiling and sharing policy and coverage information for assigned lines of business and customers, and ensures proper documentation and records management in accordance with regulatory requirements and Sentry standards.

The position provides operational support for the Transportation and Regional businesses, including processing new and renewal transactions, policy updates, and production problem listings. It also uses various systems and sites to manage and process requests, and works with internal business units to resolve problems and provide service insights. The role may test new or revised procedures, help write procedures, and assist with training and quality auditing of new Operations Technician Seniors.

The position is based at the Sentry Strongs office in Stevens Point, Wisconsin, with a hybrid schedule: optional work from home on Mondays and Fridays and in-office work Tuesday through Thursday. Sentry provides technology and tools for both office and home workspaces.

Responsibilities

• Provide operations support, including processing new and renewal transactions and policy updates.
• Perform moderately complex operations support duties and handle production problem listings.
• Use various systems and sites to manage and process requests related to the Transportation and Regional businesses.
• Use problem-solving skills and sound judgment to work with internal business units to resolve problems and provide insight about service.
• Apply multitasking, time-management, and attention-to-detail skills.
• May test new or revised procedures related to business systems and may assist with procedure writing.
• May assist in training and quality auditing new Operations Technician Seniors.
• Refer questions outside the role's responsibility or authority.
• Perform other job-related duties as assigned.

Benefits

• Optional work-from-home flexibility on Mondays and Fridays, with in-office collaboration Tuesday through Thursday.
• Technology and tools provided for office and home workspaces.
• Depending on location, a stipend for the on-site cafeteria or a meal allowance.
• Sentry University and tuition reimbursement.
• Group medical, dental, and vision insurance.
• Parental leave, pet insurance, caregiver leave, and wellness resources.
• Health Savings Account, Flexible Spending Account, and Dependent Care FSA options.
• Paid Time Off and paid Volunteer Time Off.
• 401(k) with a 100% company match on the first 8% contributed each pay period; funds vest immediately.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed