Regional Transition Manager

Bell Partners Inc•Alexandria, VA

1d•$46 - $58•Hybrid

About The Position

This role is responsible for assisting the RM/RVP and site team to maintain operational excellence for newly acquired assets through an effective transition process. It is also responsible for transitioning all facets of the community operations, including people and processes, on to the Bell operating platform to ensure optimal performance; escalating issues, seeking assistance/resources; coordinating with departments, reporting on status of plan and property performance. This position will assist with executing successful dispositions, as well.

Requirements

Must demonstrate Bell Core Values and work and fit well within the company culture
Must be detail-oriented and have strong project management skills and ability to multi-task
Must have strong interpersonal skills with the ability to work in a team-based setting; must display a professional demeanor at all times
Must have strong working knowledge of MS Office Suite
Must have excellent oral and written communication skills
Must be resourceful and well organized
Must present a professional image
Must be customer service focused
Must be able to maintain confidentiality
Undergraduate degree is required
Five (5) years’ experience of increasingly responsible management positions within service and/or property management
Minimum of three (3) years recent experience in a company with 500 or more employees

Nice To Haves

Multi-site experience preferred
Lease-up, renovation, acquisition, and/or disposition experience a plus

Responsibilities

Participate in transition calls to assist in preparing for transition and execute tasks as assigned
Act as a support associate to RM/RVP to execute tasks assigned to assist in the effective execution of 90-day plan
Support Operations in executing transition action items to ensure property performance
Act as internal department liaison to assist in transition action items (service contracts, utility placements, IT functionality, etc.)
Lead, direct, and control all facets of the community, following Bell Apartment Living standards and policies, and working within budget guidelines to ensure quality services and a high degree of customer satisfaction
Assist Community Manager in setting up Bell library, Bell lease files, and organizing office to comply with Bell policies and procedures
Assist Community Manager, RM, and departments in setting up systems (Onesite, Ops Technology, e-payments, Websites, Yieldstar, Level One, EBI, etc.)
Lead recruiting effort of on-site team, sourcing talent, reviewing resumes, conducting initial interviews to provide RM with strong candidates for staffing open positions of new acquisitions
On-board and train each associate individually on Bell policies, procedures, processes and systems, and work each associate through their learning plans
Assist corporate support associates and RM in setting up Bell platform functions as assigned
Assist RM/RVP/CM as requested with vendors (research, set up OPS, VMP)
Assist RM/RVP/CM as requested in preparing for any investor tours that occur during this transition phase
Act as a mentor and resource to the CM through the transition period
Be a champion of BAL Hassle-Free Living® Strategy
Support multi-site operations at the direction of RM & RVP
Provide transition assistance for dispositions (compiling service contracts, pull rent rolls, etc., as requested)
Ensure staffing maintained during dispositions
Other duties as assigned