Regional Training Manager

Extra Space Storage•Salisbury, MA

1d•Hybrid

About The Position

At Extra Space Storage, we are looking for a Regional Training Manager to join our team. This is an exciting time to be at Extra Space Storage, a leading company in the self-storage industry. We offer a fast-paced collaborative environment where each employee directly contributes to the company’s success. This role is a high impact position requiring a strong, decisive, results-oriented leader who can develop, coach, and manage relationships across the division and with a wide variety of partners based on trust, teamwork, and knowledge. The Regional Training Manager will execute a learning strategy for the division, including assessment of existing programs and analysis of gaps. They will drive corporate initiatives and values through learning and development, instill a performance consulting mentality, and create developmental plans for teams and individuals. This role also involves managing learning resources, the delivery of training and performance support solutions, and driving improvements in training time to competency and performance execution. Building strong relationships with internal partners, implementing learning programs, and influencing a service culture are key aspects of this role. The manager will also instill processes and tools for consistent service delivery, measure the impact of learning programs, assess opportunities for improvement, and define/implement process improvements, tools, and technology for learning execution. Up to 50% travel is required.

Requirements

Current Driver’s License to facilitate travel throughout the division organization.
A minimum of three years training experience, preferably with a service or retail organization with a dispersed workforce.
Comprehensive knowledge of learning and development principles including familiarity with technology based learning, skill development, and change management.
Credibility to influence and coach employees, peers and executive management.
Able to establish and maintain collaborative partnerships across the division.
Able to work in a fast-paced, highly matrixed environment; establish priorities and achieve results.
Client focused to ensure that customer needs are built into solutions and processes.
Excellent strategic and process thinking abilities.
Results driven and metrics focused.
Strong business acumen.
Excellent communication and presentation skills.
Professional executive demeanor; decisive with highly versatile interpersonal skills.
Unquestionable business and personal integrity.

Nice To Haves

Bachelor’s Degree strongly preferred.

Responsibilities

Execute a learning strategy for the division by collaborating with division management.
Assess existing programs and analyze gaps.
Drive corporate initiatives and values through learning and development.
Instill a performance consulting mentality in the division.
Create developmental plans for teams and individuals.
Effectively manage learning resources necessary to implement these plans.
Manage the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and training to support company and division objectives.
Manage training support functions.
Drive creative and aggressive improvements in training time to competency and performance execution.
Build strong relationships with internal partners.
Implement learning programs that will drive desired results.
Influence and contribute to building a service culture in the business.
Instill processes and tools that will drive consistent service delivery and common service behaviors across the division.
Measure the impact of various learning programs to ensure the appropriate business outcome is derived.
Assess opportunities for continued improvement, set goals and establish metrics for success.
Define and implement process improvements, tools and technology to enhance processes for learning execution.