Regional Training Manager

Extra Space Storage•Salisbury, MA

2d•$81,000 - $91,000•Hybrid

About The Position

At Extra Space Storage, we are looking for exceptionally motivated, capable, and driven people to join our fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend us as a great place to work. The Regional Training Manager executes a learning strategy for the division by collaborating with division management. This includes assessment of existing programs and analysis of gaps. This is a high impact role requiring a strong, decisive, results-oriented leader who can develop, coach, and manage relationships across the division and with a wide variety of partners based on trust, teamwork, and knowledge. The role drives corporate initiatives and values through learning and development, instills a performance consulting mentality, creates developmental plans for teams and individuals, and manages learning resources necessary to implement these plans. The manager will also oversee the delivery of training and performance support solutions, drive improvements in training time to competency and performance execution, build strong relationships with internal partners, and implement learning programs that drive desired results. Additionally, the role influences and contributes to building a service culture, instills processes and tools for consistent service delivery, measures the impact of learning programs, assesses opportunities for continued improvement, and defines/implements process improvements, tools, and technology for learning execution. Up to 50% travel is required.

Requirements

Current Driver’s License to facilitate travel throughout the division organization.
Bachelor’s Degree strongly preferred.
A minimum of three years training experience, preferably with a service or retail organization with a dispersed workforce.
Comprehensive knowledge of learning and development principles including familiarity with technology based learning, skill development, and change management.
Credibility to influence and coach employees, peers and executive management.
Able to establish and maintain collaborative partnerships across the division.
Able to work in a fast-paced, highly matrixed environment; establish priorities and achieve results.
Client focused to ensure that customer needs are built into solutions and processes.
Excellent strategic and process thinking abilities.
Results driven and metrics focused.
Strong business acumen.
Excellent communication and presentation skills.
Professional executive demeanor; decisive with highly versatile interpersonal skills.
Unquestionable business and personal integrity.

Responsibilities

Executes a learning strategy for the division by collaborating with division management.
Assesses existing programs and analyzes gaps.
Drives corporate initiatives and values through learning and development.
Instills a performance consulting mentality in the division.
Creates developmental plans for teams and individuals.
Manages learning resources necessary to implement these plans.
Manages the delivery of training and performance support solutions including new hire, management, team, technical, sales, service and training to support company and division objectives.
Manages training support functions.
Drives creative and aggressive improvements in training time to competency and performance execution.
Builds strong relationships with internal partners.
Implements learning programs that will drive desired results.
Influences and contributes to building a service culture in the business.
Instills processes and tools that will drive consistent service delivery and common service behaviors across the division.
Measures the impact of various learning programs to ensure the appropriate business outcome is derived.
Assesses opportunities for continued improvement, sets goals and establishes metrics for success.
Defines and implements process improvements, tools and technology to enhance processes for learning execution.