Regional Training Manager-Operations

OnTrac • New York, NY

3d • Onsite

About The Position

OnTrac is hiring a Regional Training Manager-Operations! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. The Regional Training Manager (RTM) - Operations is a Learning & Development Senior Specialist role that supports Operations training execution by designing, delivering, and evaluating training programs that strengthen employee skills, support career growth, and align with organizational goals. This role partners with onsite operations trainers, business leaders, HR, and subject matter experts to identify learning needs, develop role-specific content, and support development initiatives across OnTrac Operations. The RTM also administers LMS content and reporting, facilitates in-person and virtual training including the operations train-the-trainer program, and uses feedback and metrics to improve learning effectiveness over time.

Requirements

• Bachelor’s degree or equivalent experience
• 5+ years of relevant experience in learning and development, training, instructional design, or a related field
• Experience administering or working within a Learning Management System (LMS)
• Experience developing training programs, workshops, and learning content
• Strong understanding of learning and development principles, adult learning, and instructional design practices

Nice To Haves

• You communicate clearly and professionally, creating learning experiences and materials that are easy to understand and apply.
• You collaborate effectively with HR, business leaders, subject matter experts, and employees to identify needs and build practical solutions.
• You work well in a fast-paced environment, prioritizing tasks while maintaining accuracy and attention to detail.
• You apply sound judgment and interpretation, developing solutions with limited information and adapting existing methods when needed.
• You bring curiosity and continuous improvement to your work, using feedback, data, and best practices to strengthen learning outcomes.

Responsibilities

• Assess learning needs: Use surveys, interviews, performance data, and stakeholder input to identify organizational learning needs and development opportunities.
• Design and develop learning content: Create engaging training programs, workshops, videos, SOP’s, e-learning content, and role-specific materials in partnership with subject matter experts.
• Facilitate training and support development initiatives: Deliver in-person and virtual training sessions for employees and leaders, while contributing to leadership development, onboarding, career development, and other employee growth initiatives.
• Administer LMS activities: Maintain accurate course content, reporting, and learning records within the Learning Management System.
• Evaluate and improve training effectiveness: Use metrics, feedback, and learning outcomes to assess program impact, recommend improvements, and strengthen learning solutions over time.
• Apply learning best practices: Stay current on industry trends, adult learning principles, and instructional design practices to continuously improve learning programs.

Benefits

• Medical, dental, and vision insurance
• Life and short- and long-term disability coverage
• 401(k) retirement savings plan with company match
• Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours
• Two (2) floating holidays per year
• Paid sick leave
• Six (6) paid company holidays
• Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave
• Additional wellness and employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree